Ask Retired Pay -- Online Customer Service

Providing responsive, professional finance and accounting services for the people who defend America means delivering timely useful information. Our site allows customers the ability to request support or provide feedback. Every individual is unique, but they often face similar issues. Browse our frequently asked questions database before submitting a question for best results.

Retired and Annuitant Pay Customers: To upload a form or document, send us a question, report a death, or complete a self-service request, please click the "Submit a Ticket" button above and then choose the appropriate category and subcategory for your request.

No.

Category

Subcategory

Frequently Asked Question

Viewed

Viewer Rating

RQ3001

Retiree - Ask a Question

General / Form / Document - Questions

Submitting forms/documents

25,275

RQ5001

Retiree - Ask a Question

International Direct Deposit - Questions

Payment Not Received

11,442

RQ2001

Retiree - Ask a Question

Disability Entitlements – Questions

Contact information for CRDP/CRSC

8,302

RQ3002

Retiree - Ask a Question

General / Form / Document - Questions

Military Retirees Mailing Address Update

5,234

SQ3004

SBP Annuitant - Ask A Question

General / Form / Document - Questions

Spouse and child annuitant payments, who gets what and when

4,307

RQ6014

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Changes to elections

4,301

RQ2007

Retiree - Ask a Question

Disability Entitlements – Questions

Actions needed to receive CRDP or CRSC

4,048

D01001

Report a Death / Survivor - Ask a Question

Report the Death of a Retiree

Report a Retiree's death (Military Retiree only.)

3,833

RQ6001

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Electing coverage for children after retirement

3,542

SQ3001

SBP Annuitant - Ask A Question

General / Form / Document - Questions

Annuitant actions needed after divorce

3,085

RQ2009

Retiree - Ask a Question

Disability Entitlements – Questions

Money owed from VA

2,819

RQ5002

Retiree - Ask a Question

International Direct Deposit - Questions

Processing time

2,634

RQ2002

Retiree - Ask a Question

Disability Entitlements – Questions

Contact information for disagreement of disability rating

2,553

RQ2021

Retiree - Ask a Question

Disability Entitlements – Questions

Court orders and CRDP and CRSC to former spouse

2,445

RQ2017

Retiree - Ask a Question

Disability Entitlements – Questions

Percents needed to qualify for CRSC

2,423

RQ6013

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Continuation of coverage after spouse passes

2,133

RQ6002

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Service member actions needed after divorce

2,071

SQ3002

SBP Annuitant - Ask A Question

General / Form / Document - Questions

Annuitant coverage if spouse passes without electing SBP coverage

1,881

RQ2005

Retiree - Ask a Question

Disability Entitlements – Questions

Payment issuance

1,803

RQ2012

Retiree - Ask a Question

Disability Entitlements – Questions

Is CRSC pay retroactive?

1,761

RQ6016

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Premium refund availability

1,761

RQ2014

Retiree - Ask a Question

Disability Entitlements – Questions

CRSC application process

1,710

RQ2008

Retiree - Ask a Question

Disability Entitlements – Questions

Where DFAS payment goes

1,629

RQ2004

Retiree - Ask a Question

Disability Entitlements – Questions

Distribution of CRDP and CRSC entitlements after retiree's death

1,608

RQ6006

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Options available for individuals choosing to remarry

1,575

RQ2006

Retiree - Ask a Question

Disability Entitlements – Questions

Payment notification

1,490

SQ3005

SBP Annuitant - Ask A Question

General / Form / Document - Questions

Effect of remarriage to annuity payments

1,380

RQ6005

Retiree - Ask a Question

Survivor Benefit Plan - Questions

When payments stop

1,364

RQ2015

Retiree - Ask a Question

Disability Entitlements – Questions

CRSC and CRDP eligibility

1,312

RQ6003

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Can annuitants use coverage for new spouse after divorce

1,058

RQ6007

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Reimbursement

995

RQ6004

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Annuitant coverage if former spouse remarries before age 55

987

RQ6015

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Electing coverage after retirement

972

SQ3003

SBP Annuitant - Ask A Question

General / Form / Document - Questions

Cost of living adjustment

917

RQ6009

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Eligibility of reservists

917

RQ2003

Retiree - Ask a Question

Disability Entitlements – Questions

CRDP and CRSC entitlements subject to garnishments

808

RQ6012

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Base amount

802

RQ6008

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Direct remittance

755

RQ2011

Retiree - Ask a Question

Disability Entitlements – Questions

Calculation of CRSC

677

SQ2002

SBP Annuitant - Ask A Question

Starting SBP Annuity Pay - Questions

Receiving payments on behalf legally incapacitated annuitant

653

RQ2016

Retiree - Ask a Question

Disability Entitlements – Questions

Qualifications for CRSC

567

RQ2018

Retiree - Ask a Question

Disability Entitlements – Questions

554

RQ5003

Retiree - Ask a Question

International Direct Deposit - Questions

Available in my country?

460

RQ2019

Retiree - Ask a Question

Disability Entitlements – Questions

Actions for qualifying for CRSC

450

RQ6011

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Payments during active duty

421

RQ2010

Retiree - Ask a Question

Disability Entitlements – Questions

Receiving more than one payment

410

RQ2020

Retiree - Ask a Question

Disability Entitlements – Questions

Reservists CRSC qualifications

393

RQ6017

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Electing coverage after retirement for first marriage

336

RQ6010

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Combining RSFPP and SBP

333

RQ6018

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Options for single servicemembers

333

Page 001

You are entering an Official U.S. Government System

By using this Information system consent to the following conditions:

The USG routinely intercepts and monitors communications on this IS for purposes including, but not limited to, penetration testing, COMSEC monitoring, network operations and defense, personal misconduct (PM), law enforcement (LE), and counterintelligence (CI) investigations.
At any time, the USG may inspect and seize data stored on this IS.
Communications using, or data stored on, this IS are not private, are subject to routine monitoring, interception, and search, and may be disclosed or used for any USG-authorized purpose.
This IS includes security measures (e.g., authentication and access controls) to protect USG interests--not for your personal benefit or privacy.
Notwithstanding the above, using this IS does not constitute consent to PM, LE or CI investigative searching or monitoring of the content of privileged communications, or work product, related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants. Such communications and work product are private and confidential. See User Agreement and User Rules of Behavior for details.

Privacy Act Statement:

The Information accessed through this system is Controlled Unclassified Information (CUI) and must be protected in accordance with the PRIVACY ACT OF 1974.

The Privacy Act of 1974 covers the information you provide to AskDFAS. To receive a copy of the Privacy Act Statement for the actions you enter into the system, please see your supervisor.
Authority: Title 5 U.S.C. Chapters 53, 55, 81; Title 10 U.S.C. Chapters 11, 61-73; Title 37 U.S.C.; GAO Manual for Guidance of Federal Agencies, Title 6, Chapter 4, para. 4.2.B.2; and E.O. 9397
Purpose of Use/Dissemination: Data gathered by the AskDFAS system is shared/disseminated to DFAS operations personnel with a need-to-know to include customer service representatives, accountants or technicians for purposes of use in identifying, researching and satisfying ticket inquiries within DFAS accounting systems. PII information types subject to gathering are listed here:
Routine Uses: Those generally permitted under the 5 U.S.C. 522A(B) of the Privacy Act as required.
Disclosure: Disclosure is voluntary.

Section 508 Compliance Statement

In accordance with Section 508 of the Rehabilitation Act of 1973, as amended, (29 U.S.C. 794d), DFAS is committed to ensuring that AskDFAS functionality and content is accessible to all customers. Send feedback or concerns related to the accessibility of this website to the DFAS 508 coordinator at: dfas.indianapolis-in.zta.mbx.section508@mail.mil. For more information about Section 508, please visit the DoD Chief Information Officer (CIO) Section 508 Website available at https://dodcio.defense.gov/DoDSection508.aspx

MANDATORY NOTICE AND CONSENT PROVISION FOR ALL DOD INFORMATION SYSTEM USER AGREEMENTS

By clicking the Consent button on the prior page to enter the system, you acknowledge:

You are accessing a U.S. Government (USG) information system (IS) (which includes any device attached to this information system) that is provided for U.S. Government-authorized use only.
You consent to the following conditions

The U.S. Government routinely intercepts and monitors communications on this information system for purposes including, but not limited to, penetration testing, communications security (COMSEC) monitoring, network operations and defense, personnel misconduct (PM), law enforcement (LE), and counterintelligence (CI) investigations.
At any time, the U.S. Government may inspect and seize data stored on this information system.
Communications using, or data stored on, this information system are not private, are subject to routine monitoring, interception, and search, and may be disclosed or used for any U.S. Government-authorized purpose.
This information system includes security measures (e.g., authentication and access controls) to protect U.S. Government interests -- not for your personal benefit or privacy.
Notwithstanding the above, using an information system does not constitute consent to personnel misconduct, law enforcement, or counterintelligence investigative searching or monitoring of the content of privileged communications or data (including work product) that are related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants. Under these circumstances, such communications and work product are private and confidential, as further explained below:

Nothing in this User Agreement shall be interpreted to limit the user's consent to, or in any other way restrict or affect, any U.S. Government actions for purposes of network administration, operation, protection, or defense, or for communications security. This includes all communications and data on an information system, regardless of any applicable privilege or confidentiality.
The user consents to interception/capture and seizure of ALL communications and data for any authorized purpose (including personnel misconduct, law enforcement, or counterintelligence investigation). However, consent to interception/capture or seizure of communications and data is not consent to the use of privileged communications or data for personnel misconduct, law enforcement, or counterintelligence investigation against any party and does not negate any applicable privilege or confidentiality that otherwise applies.
Whether any particular communication or data qualifies for the protection of a privilege, or is covered by a duty of confidentiality, is determined in accordance with established legal standards and DoD policy. Users are strongly encouraged to seek personal legal counsel on such matters prior to using an information system if the user intends to rely on the protections of a privilege or confidentiality.
Users should take reasonable steps to identify such communications or data that the user asserts are protected by any such privilege or confidentiality. However, the user's identification or assertion of a privilege or confidentiality is not sufficient to create such protection where none exists under established legal standards and DoD policy.
A user's failure to take reasonable steps to identify such communications or data as privileged or confidential does not waive the privilege or confidentiality if such protections otherwise exist under established legal standards and DoD policy. However, in such cases the U.S. Government is authorized to take reasonable actions to identify such communication or data as being subject to a privilege or confidentiality, and such actions do not negate any applicable privilege or confidentiality.
These conditions preserve the confidentiality of the communication or data, and the legal protections regarding the use and disclosure of privileged information, and thus such communications and data are private and confidential. Further, the U.S. Government shall take all reasonable measures to protect the content of captured/seized privileged communications and data to ensure they are appropriately protected.

In cases when the user has consented to content searching or monitoring of communications or data for personnel misconduct, law enforcement, or counterintelligence investigative searching, (i.e., for all communications and data other than privileged communications or data that are related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants), the U.S. Government may, solely at its discretion and in accordance with DoD policy, elect to apply a privilege or other restriction on the U.S. Government's otherwise authorized use or disclosure of such information.
All of the above conditions apply regardless of whether the access or use of an information system includes the display of a Notice and Consent Banner ("banner"). When a banner is used, the banner functions to remind the user of the conditions that are set forth in this User Agreement, regardless of whether the banner describes these conditions in full detail or provides a summary of such conditions, and regardless of whether the banner expressly references this User Agreement.

AskDFAS Rules of Behavior

By clicking the Consent button on the prior page to enter the system, you acknowledge as an Authorized user you shall:

Hold a U.S. Government security clearance commensurate with the level of access granted.
Access only that data, control information, software, hardware, and firmware for which they are authorized access and have a need-to-know, and assume only those roles and privileges for which they are authorized.
Observe policies and procedures governing the secure operation and authorized use of a DoD information system.
Use AskDFAS only for authorized purposes.
Immediately report all IA-related events, potential threats, and vulnerabilities involving AskDFAS to either the System ISSM, System Manager, or contact DFAS CSSP at 327-212-9172. After hours, call DMI at 1-844-DISA-HLP (844-347-2457), press 5 or email: dfasdmiservicedesk@mail.mil .
Ensure that system media and output are properly marked, controlled, stored, transported, and destroyed based on classification or sensitivity and need-to-know.
Not introduce or use unauthorized software, firmware, or hardware with AskDFAS.
Ensure that devices that display or output sensitive information in human-readable form are positioned to deter unauthorized individuals from reading the information and/or obtain a privacy screen filter for your monitor.
Ensure that all documents, equipment, and machine-readable media containing sensitive data are cleared, properly marked, and sanitized before being released outside of the Department of Defense.
Protect Common Access Card (CAC) and/or personal identification number (PIN). Do not record, write or display PINs at any time. PINs will be kept confidential and are not to be shared with anyone. Only the individual will have knowledge of the login ID and PIN combination. This unique login ID and PIN combination will be used as the basis for holding the individual accountable for actions associated with their login ID. PINs shall not be composed of easily guessed names or personally related items such as children's or spouse's names addresses, etc. If you believe your PIN has been compromised, promptly change the PIN and immediately notify the Information System Security Manager (ISSM).

Personally Identifiable Information (PII):

You may be granted access to personal information about an individual that identifies, links, relates, or is unique to, or describes him or her, e.g., name, phone numbers, rank/grade. Such information is also known as personally identifiable information (PII).

Users Shall:

Comply with DFAS policies for safeguarding and protecting PII.
Follow DFAS policies and procedures for reporting a PII breach.

Administrative and Privileged users shall:

Utilize public key (PK)-enabled government owned computers while accessing DoD systems for administrative and/or privileged use.
Connect to the application system via DFAS Network.

If you have any questions or comments about the information presented here, please contact the System Manager.

Information Types Subject to Gathering:

Social Security Number (SSN) (full or in any form)
Birth Date
Child Information
Citizenship
Disability Information
DoD ID Number
Driver's License
Employment Information
Financial Information
Gender/Gender Identification
Home/Cell Phone
Law Enforcement Information
Legal Status
Mailing/Home Address
Marital Status
Medical Information
Military Records
Mother's Middle/Maiden Name
Name(s)
Official Duty Address
Official Duty Telephone Number
Other ID Number
Personal E-mail Address
Place of Birth
Position/Title
Protected Health Information (PHI)
Race/Ethnicity
Rank/Grade
Work E-mail Address
In addition to the above, other data elements may be requested or required in the course of researching and responding to ticket submissions.