Ask SASO -- Online Customer Service

Providing responsive, professional finance and accounting services for the people who defend America means delivering timely useful information. Our site allows customers the ability to request support or provide feedback. Every individual is unique, but they often face similar issues. Browse our frequently asked questions database before submitting a question for best results.

No.

Category

Subcategory

Frequently Asked Question

Viewed

Viewer Rating

AB001

DCPS

Access -Existing User

How do I re-establish my roles within DCPS?

3,686

AB002

DCPS

Access -Existing User

I am getting an error code when trying to log into DCPS in MIAPS. Who can I contact about this?

1,584

AB003

DCPS

Access -Existing User

How do I remove access for an employee that is no longer at this location?

831

AC001

1099 Pro

Access -Existing User

How do I access 1099 Pro?

218

AC002

1099 Pro

Access -Existing User

How do I remove access for an employee that is needs 1099 Pro?

118

AC003

1099 Pro

Access -Existing User

How do I remove my access?

145

AC004

1099 Pro

Access -Existing User

Logging in CAC Enabled and get an error

597

BD001

DJMS

Account Deletions

Can't Login, can access MIAP, but not DJMS

1,870

BD002

DJMS

Account Deletions

How to stop my access extension prior to the ending date, can I just remove roles in AMPS?

211

BE001

DMO

Account Deletions

How to stop an access extension prior to the ending date, can I just remove roles in AMPS?

115

DA001

DMO

Account Resets

How many days can my DMO account be inactive before it is disabled/removed?

705

EB001

DJMS

AISSO/TASO

How do I have my roles as a DJMS TASO/AISSO removed?

460

EB002

DJMS

AISSO/TASO

How do I request to be a DJMS Air Force, Army, or Central Site DJMS AISSO/TASO?

1,161

EB003

DJMS

AISSO/TASO

We do not have any DJMS AISSOs/TASOs at our site. How do we set up 2 new TASOs for our site?

722

FA001

DJMS

CAC Enablement

How do I CAC enable my DJMS account?

1,205

FA002

DJMS

CAC Enablement

Who do I contact if I have trouble CAC enabling my account?

850

GB001

DCPS

Corrections Needed

AMPS shows I have rights, however I get User ID not found

372

LC001

Customer Support

General Questions

How can I replace the supervisor role in AMPS at my station?

244

LC002

Customer Support

General Questions

I am currently having issues with DISA (Defense Information Systems Agency). Who can I contact about

929

LC003

Customer Support

General Questions

I do not have access to the MMPA on the DJMS. It is not on my MIAP profile. What can I do about this

511

LC004

Customer Support

General Questions

Where can I get the link for the CAC log in job aid?

LC005

Customer Support

General Questions

How can I enable my CAC within MIAP?

442

LC006

Customer Support

General Questions

I am having trouble logging into WebViewer. Who can I contact about this?

425

LC007

Customer Support

General Questions

I cannot login because my user ID and/or password is not working.

3,961

LC008

Customer Support

General Questions

How do I get into myPay, reset my password, login or ask general myPay questions?

2,061

LC009

Customer Support

General Questions

How to request an Attribute change in AMPS?

362

LC010

Customer Support

General Questions

How do I enter a request to remove a role in AMPS?

114

LC011

Customer Support

General Questions

How to check in AMPS to determine the STATUS or where my request is?

617

LC012

Customer Support

General Questions

Who To Contact?

1,227

LD001

DCPS

General Questions

How long do I have to register my CAC within my DCPS account?

469

LD002

DCPS

General Questions

What Home Activity Code should be used in DCPS?

453

LD003

DCPS

General Questions

DCPS Security Awareness Training Link

2,951

LD004

DCPS

General Questions

DCPS Manuals and Guides link

2,032

LD006

DCPS

General Questions

DCPS EAO - External Authorizing Officer List

387

LF001

DJMS

General Questions

DJMS Printer ID questions

805

LF002

DJMS

General Questions

Navy DJMS is not showing as an option for questions, password resets, initial access.

418

LF003

DJMS

General Questions

How to stop an access extension prior to the ending date, can I just remove roles in AMPS?

LG002

DMO

General Questions

How to stop an access extension prior to the ending date, can I remove roles in AMPS?

LI001

1099 Pro

General Questions

I'm new to 1099PRO and need to know how to move around or process?

MA001

Corp2

Information Owner Approval

Where do I send a Corp2 DD 2875 for Information Owner approval on DJMS Air Force and Army resources?

107

ND001

DJMS

Initial Access

How long do I have to initially login into my DJMS account once it has been created?

488

ND002

DJMS

Initial Access

How many days can my DJMS account be inactive before it is disabled/removed?

349

ND003

DJMS

Initial Access

Who do I need to contact about access problems with my Navy DJMS/MMPA account?

1,705

ND004

DJMS

Initial Access

Who do I contact about resetting my DJMS account?

1,522

PA001

CMS

Password Resets

Does CMS require a Password to access?

268

PA002

CMS

Password Resets

I forgot my password what do I do?

934

PA003

CMS

Password Resets

I have a new account and my temporary password is not working.

449

PB001

DCPS

Password Resets

How can I reset my password in DCPS?

2,747

PB002

DCPS

Password Resets

What are the requirements for DCPS passwords?

649

PD005

DJMS

Password Resets

Resolving revoked or suspended DJMS account

5,578

Page 001

You are entering an Official U.S. Government System

By using this Information system consent to the following conditions:

The USG routinely intercepts and monitors communications on this IS for purposes including, but not limited to, penetration testing, COMSEC monitoring, network operations and defense, personal misconduct (PM), law enforcement (LE), and counterintelligence (CI) investigations.
At any time, the USG may inspect and seize data stored on this IS.
Communications using, or data stored on, this IS are not private, are subject to routine monitoring, interception, and search, and may be disclosed or used for any USG-authorized purpose.
This IS includes security measures (e.g., authentication and access controls) to protect USG interests--not for your personal benefit or privacy.
Notwithstanding the above, using this IS does not constitute consent to PM, LE or CI investigative searching or monitoring of the content of privileged communications, or work product, related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants. Such communications and work product are private and confidential. See User Agreement and User Rules of Behavior for details.

Privacy Act Statement:

The Information accessed through this system is for OFFICIAL USE ONLY and must be protected in accordance with the PRIVACY ACT OF 1974.

The Privacy Act of 1974 covers the information you provide to AskDFAS. To receive a copy of the Privacy Act Statement for the actions you enter into the system, please see your supervisor.
Authority: Title 5 U.S.C. Chapters 53, 55, 81; Title 10 U.S.C. Chapters 11, 61-73; Title 37 U.S.C.; GAO Manual for Guidance of Federal Agencies, Title 6, Chapter 4, para. 4.2.B.2; and E.O. 9397
Purpose of Use/Dissemination: Data gathered by the AskDFAS system is shared/disseminated to DFAS operations personnel with a need-to-know to include customer service representatives, accountants or technicians for purposes of use in identifying, researching and satisfying ticket inquiries within DFAS accounting systems. PII information types subject to gathering are listed here:
Routine Uses: Those generally permitted under the 5 U.S.C. 522A(B) of the Privacy Act as required.
Disclosure: Disclosure is voluntary.

Section 508 Compliance Statement

In accordance with Section 508 of the Rehabilitation Act of 1973, as amended, (29 U.S.C. 794d), DFAS is committed to ensuring that AskDFAS functionality and content is accessible to all customers. Send feedback or concerns related to the accessibility of this website to the DFAS 508 coordinator at: dfas.indianapolis-in.zta.mbx.section508@mail.mil. For more information about Section 508, please visit the DoD Chief Information Officer (CIO) Section 508 Website available at https://dodcio.defense.gov/DoDSection508.aspx

MANDATORY NOTICE AND CONSENT PROVISION FOR ALL DOD INFORMATION SYSTEM USER AGREEMENTS

By clicking the Consent button on the prior page to enter the system, you acknowledge:

You are accessing a U.S. Government (USG) information system (IS) (which includes any device attached to this information system) that is provided for U.S. Government-authorized use only.
You consent to the following conditions

The U.S. Government routinely intercepts and monitors communications on this information system for purposes including, but not limited to, penetration testing, communications security (COMSEC) monitoring, network operations and defense, personnel misconduct (PM), law enforcement (LE), and counterintelligence (CI) investigations.
At any time, the U.S. Government may inspect and seize data stored on this information system.
Communications using, or data stored on, this information system are not private, are subject to routine monitoring, interception, and search, and may be disclosed or used for any U.S. Government-authorized purpose.
This information system includes security measures (e.g., authentication and access controls) to protect U.S. Government interests -- not for your personal benefit or privacy.
Notwithstanding the above, using an information system does not constitute consent to personnel misconduct, law enforcement, or counterintelligence investigative searching or monitoring of the content of privileged communications or data (including work product) that are related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants. Under these circumstances, such communications and work product are private and confidential, as further explained below:

Nothing in this User Agreement shall be interpreted to limit the user's consent to, or in any other way restrict or affect, any U.S. Government actions for purposes of network administration, operation, protection, or defense, or for communications security. This includes all communications and data on an information system, regardless of any applicable privilege or confidentiality.
The user consents to interception/capture and seizure of ALL communications and data for any authorized purpose (including personnel misconduct, law enforcement, or counterintelligence investigation). However, consent to interception/capture or seizure of communications and data is not consent to the use of privileged communications or data for personnel misconduct, law enforcement, or counterintelligence investigation against any party and does not negate any applicable privilege or confidentiality that otherwise applies.
Whether any particular communication or data qualifies for the protection of a privilege, or is covered by a duty of confidentiality, is determined in accordance with established legal standards and DoD policy. Users are strongly encouraged to seek personal legal counsel on such matters prior to using an information system if the user intends to rely on the protections of a privilege or confidentiality.
Users should take reasonable steps to identify such communications or data that the user asserts are protected by any such privilege or confidentiality. However, the user's identification or assertion of a privilege or confidentiality is not sufficient to create such protection where none exists under established legal standards and DoD policy.
A user's failure to take reasonable steps to identify such communications or data as privileged or confidential does not waive the privilege or confidentiality if such protections otherwise exist under established legal standards and DoD policy. However, in such cases the U.S. Government is authorized to take reasonable actions to identify such communication or data as being subject to a privilege or confidentiality, and such actions do not negate any applicable privilege or confidentiality.
These conditions preserve the confidentiality of the communication or data, and the legal protections regarding the use and disclosure of privileged information, and thus such communications and data are private and confidential. Further, the U.S. Government shall take all reasonable measures to protect the content of captured/seized privileged communications and data to ensure they are appropriately protected.

In cases when the user has consented to content searching or monitoring of communications or data for personnel misconduct, law enforcement, or counterintelligence investigative searching, (i.e., for all communications and data other than privileged communications or data that are related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants), the U.S. Government may, solely at its discretion and in accordance with DoD policy, elect to apply a privilege or other restriction on the U.S. Government's otherwise authorized use or disclosure of such information.
All of the above conditions apply regardless of whether the access or use of an information system includes the display of a Notice and Consent Banner ("banner"). When a banner is used, the banner functions to remind the user of the conditions that are set forth in this User Agreement, regardless of whether the banner describes these conditions in full detail or provides a summary of such conditions, and regardless of whether the banner expressly references this User Agreement.

AskDFAS Rules of Behavior

By clicking the Consent button on the prior page to enter the system, you acknowledge as an Authorized user you shall:

Hold a U.S. Government security clearance commensurate with the level of access granted.
Access only that data, control information, software, hardware, and firmware for which they are authorized access and have a need-to-know, and assume only those roles and privileges for which they are authorized.
Observe policies and procedures governing the secure operation and authorized use of a DoD information system.
Use AskDFAS only for authorized purposes.
Immediately report all IA-related events, potential threats, and vulnerabilities involving AskDFAS to either the System ISSM, System Manager, or contact DFAS CSSP at 327-212-9172. After hours, call DMI at 1-844-DISA-HLP (844-347-2457), press 5 or email: dfasdmiservicedesk@mail.mil .
Ensure that system media and output are properly marked, controlled, stored, transported, and destroyed based on classification or sensitivity and need-to-know.
Not introduce or use unauthorized software, firmware, or hardware with AskDFAS.
Ensure that devices that display or output sensitive information in human-readable form are positioned to deter unauthorized individuals from reading the information and/or obtain a privacy screen filter for your monitor.
Ensure that all documents, equipment, and machine-readable media containing sensitive data are cleared, properly marked, and sanitized before being released outside of the Department of Defense.
Protect Common Access Card (CAC) and/or personal identification number (PIN). Do not record, write or display PINs at any time. PINs will be kept confidential and are not to be shared with anyone. Only the individual will have knowledge of the login ID and PIN combination. This unique login ID and PIN combination will be used as the basis for holding the individual accountable for actions associated with their login ID. PINs shall not be composed of easily guessed names or personally related items such as children's or spouse's names addresses, etc. If you believe your PIN has been compromised, promptly change the PIN and immediately notify the Information System Security Manager (ISSM).

Personally Identifiable Information (PII):

You may be granted access to personal information about an individual that identifies, links, relates, or is unique to, or describes him or her, e.g., name, phone numbers, rank/grade. Such information is also known as personally identifiable information (PII).

Users Shall:

Comply with DFAS policies for safeguarding and protecting PII.
Follow DFAS policies and procedures for reporting a PII breach.

Administrative and Privileged users shall:

Utilize public key (PK)-enabled government owned computers while accessing DoD systems for administrative and/or privileged use.
Connect to the application system via DFAS Network.

If you have any questions or comments about the information presented here, please contact the System Manager.

Information Types Subject to Gathering:

Social Security Number (SSN) (full or in any form)
Birth Date
Child Information
Citizenship
Disability Information
DoD ID Number
Driver's License
Employment Information
Financial Information
Gender/Gender Identification
Home/Cell Phone
Law Enforcement Information
Legal Status
Mailing/Home Address
Marital Status
Medical Information
Military Records
Mother's Middle/Maiden Name
Name(s)
Official Duty Address
Official Duty Telephone Number
Other ID Number
Personal E-mail Address
Place of Birth
Position/Title
Protected Health Information (PHI)
Race/Ethnicity
Rank/Grade
Work E-mail Address
In addition to the above, other data elements may be requested or required in the course of researching and responding to ticket submissions.