View Ticket
Provides the means of viewing the ticket that was created.? The link to this screen will be provided in an email.? Depending on the status of your ticket you may be able to request status, close ticket or modify the ticket.? You must use the provided link to access your ticket.
General Form Information - Access Ticket
  Online Access to your Ticket.
  You may access the complete details of your ticket online.?
  Enter your passcode in the Passcode textbox and press the View Ticket button. If you entered your passcode correctly, you will be taken to a screen with your ticket information. If you entered an incorrect passcode, then you will not be able to view your ticket.? However, you can reset your passcode by clicking the I Forgot my Passcode button.? If you close this page or the session expires, use the original link provided to you to return to this page.?
  Items found on this page.
Ticket This is your ticket number.?
Passcode Enter your passcode that you created when submitting your ticket.????
View Ticket button Use this button to view your ticket.? A correct email address must be provided.
I Forgot my Passcode button If you cannot remember your passcode, use this button to request a reset.??
General Form Information - View Ticket
  Your Ticket Information.
  On this page you will see all of the information about your ticket.
  Description of items found on this page.
Return Link

Use this link to return back to the main application.
Status
The status of your ticket. It can be Open, Closed or Archived. If the ticket is open and you have requested status, a message will display here telling you when you last requested status.
Ticket
Your ticket number.
Name Your name.?
Email
The email address that you used when you opened this ticket.?
List My Tickets button You have the ability to to view the tickets by clicking the List My Tickets button.? Clicking "List My Tickets" will open a new page that shows all of your tickets.? Currently this page will show 50 items at a time.? There will be a page forward (and back) buttons if you have more than 50 tickets.????
Category
The category in which this ticket resides.
Sub Category The sub category in which this ticket resides.
Additional Fields
When you submitted your ticket, you may have been asked for information specific to each DFAS area. If so, those field names and your responses will be displayed here. An example could be a field such as phone number or SSN number.
View SSN (or other PII data) button You can view the SSN (or other PII Data) provided in the ticket by clicking this button??????????????????????????????????????????????????????
Customer Conversation Bubbles Will contain the date the information was given and the name on the ticket.?
Contains the text provided by the customer.
If the customer was requesting a status update, that will be indicated in the bubble.
Contains the documents, if any, that the customer uploaded at that time.
DFAS Representative Conversation Bubbles Contains information from the DFAS Representative.
Contains the text enter by DAFS.
Documents uploaded by DFAS.
If it was a status update, that will be indicated in the bubble.
Button Actions. (Varies depending on ticket status.)
If your ticket is open, the following options may be available:
REQUEST STATUS: You may request status of your open ticket. Our current response time and expected response date may be displayed below this menu bar for open items. Please review this before requesting status.
CLOSE TICKET: You have the ability to close your ticket. Use this option if you no longer need assistance on this ticket. You will be presented with a confirmation box before the proceeding. Click OK to close the ticket or Cancel to leave your ticket open.? You may only close a ticket if it has not been opened by a customer service representative.
REFRESH SCREEN: ?Refresh this screen.??????????????????????????????????????????????????????????????????????????????????????????????????????????? I WOULD LIKE TO OPEN A NEW TICKET: You may open a new ticket using this option. Once clicked, you will be taken to the submit a question page.? Your name and email address will be populated using the information from the current ticket.
If your ticket is closed, the following is available:
General Form Information - Incorrect Access Link
  Cannot locate the correct URL to access ticket.
  When entering the ticket view screen, it is possible that the URL used is incorrect and a match within the system cannot be located.? The system will allow a customer to request a new access link.? The customer will need to know their ticket number as well as the main email address that was used when the ticket was created.
  Enter your ticket number in the ticket textbox.? Enter the email address that was used when the ticket was created and press the Send my Access Link button. You must know the correct ticket number and use the original email address used on the ticket in order to request an access link.?
  Items found on this page.
Ticket Enter your ticket number.
Email Enter the email address that was used when the ticket was created.
Send my Access Link This button will request an access link.?
General Form Information - Incorrect Passcode Entered Page
  Passcode entered does not match the passcode for this ticket.
  Enter your correct passcode in the Passcode textbox and press the View Ticket button. If you cannot rember your passcode, then click the I Forgot my Passcode button.? The I forgot my passcode button will allow you to request a passcode reset.? You have 5 attempts to enter the correct passcode before your ticket is locked.??
  Items found on this page.
Ticket This is your ticket number.?
Passcode Enter correct passcode to view ticket.
View Ticket button Use this button to view your ticket.? A correct email address must be provided.
I Forgot my Passcode button If you cannot remember your passcode, use this button to request a reset.??
General Form Information - Locked Passcode Page
  You have exceeded the incorrect tries on your passcode.
  The maximum amount of passcode attempts have been entered and your ticket is now locked.? Click the I Forgot my Passcode button in order to reset the passcode.??
  Items found on this page.
Ticket This is your ticket number.?
I Forgot my Passcode button Click this button to unlock your ticket.
General Form Information - Reset Passcode Page
  Establish a new passcode.
  The user will enter a new passcode that cannot be the same as their email address or name.? The passcode can be 4 - 40 characters long and can contain any numbers of letters, numbers and/or special characters.?
  Items found on this page.
Ticket Number This is your ticket number.
Passcode Enter a new passcode that is easy to remember or write it down and place it in a secure location.??
Reset Passcode button Click this button after you have entered a new passcode.
General Form Information - View List My Tickets Page
  View the list of tickets submitted.
  Clicking the ?View [number]? button on the ticket will take the customer to the screen to enter a passcode for the selected ticket.? Each ticket has its own passcode and every time a ticket is viewed, the passcode must be entered. If the passcode is entered correctly, then the view ticket screen will be opened for that ticket.????
  Items found on this page.
Ticket This is your ticket number.?
I Forgot my Passcode button Click this button to unlock your ticket.
General Form Information - View SSN (or other PII Data)
  SSN (or other PII data) shown?
  This is the data you provided.
  Items found on this page.
Data This is your [?].?
General Form Information - Show unmasked Conversation
  View unmasked conversation.
  If a SSN was found in the question/answer, the "Show Unmasked Conversation"button is displayed.???
  Items found on this page.
Show Unmasked Conversation This is your unmasked conversation.? Take precautions to protect the displayed data.
General Form Information - Request Status
  Request status on an open ticket.
  You can request the status on an open ticket, but only if the request status button is visible.
  Items found on this page.
Additional Information textbox You can request your status and add any additional information for your request in this textbox.
Submit button Submit your request by clicking this button.
General Form Information - After Status Requested
  Your Ticket Information.
  On this page you will see all of the information about your ticket.
  Description of items found on this page.
Status
The status of your ticket. It can be Open, Closed or Archived. If the ticket is open and you have requested status, a message will display here telling you when you last requested status.
Ticket
Your ticket number.
Name Your name.?
Email
The email address that you used when you opened this ticket.?
List My Tickets button You have the ability to to view the tickets bu clicking the List My Tickets button.? Clicking "List My Tickets" will open a new page that shows all of your tickets.? Currently this page will show 50 items at a time.? There will be a page forward (and back) buttons if you have more than 50 tickets.????
Category
The category in which this ticket resides.
Sub Category The sub category in which this ticket resides.
View SSN (or other PII data) button You can view the SSN (or other PII Data) provided in the ticket by clicking this button??????????????????????????????????????????????????????
Additional Fields
When you submitted your ticket, you may have been asked for information specific to each DFAS area. If so, those field names and your responses will be displayed here. An example could be a field such as phone number or SSN number.
Customer Conversation Bubbles Will contain the date the information was given and the name on the ticket.?
Contains the text provided by the customer.
If the customer was requesting a status update, that will be indicated in the bubble.
Contains the documents, if any, that the customer uploaded at that time.
DFAS Representative Conversation Bubbles Contains information from the DFAS Representative.
Contains the text enter by DAFS.
Documents uploaded by DFAS.
If it was a status update, that will be indicated in the bubble.
Close Ticket button You have the ability to close your ticket. Use this option if you no longer need assistance on this ticket. You will be presented with a confirmation box before the proceeding. Click OK to close the ticket or Cancel to leave your ticket open.? You may only close a ticket if it has not been opened by a customer service representative.
Modify Ticket button You can modify your message/question. Use this option if you would like to provide more information to your request. If the area allows it, you may also attach files to your ticket using this option. You may only modify a ticket if it has not been opened by a customer service representative.?
Refresh Screen button Refresh this screen.
New Ticket button You may open a new ticket using this option. Once clicked, you will be taken to the submit a question page.? Your name and email address will be populated using the information from the current ticket.?
General Form Information - After Ticket is Closed
  Your Ticket Information.
  On this page you will see all of the information about your ticket.
  Description of items found on this page.
Status
The status of your ticket. It can be Open, Closed or Archived. If the ticket is open and you have requested status, a message will display here telling you when you last requested status.
Ticket
Your ticket number.
Name Your name.?
Email
The email address that you used when you opened this ticket.?
List My Tickets button You have the ability to to view the tickets bu clicking the List My Tickets button.? Clicking "List My Tickets" will open a new page that shows all of your tickets.? Currently this page will show 50 items at a time.? There will be a page forward (and back) buttons if you have more than 50 tickets.????
Category
The category in which this ticket resides.
Sub Category The sub category in which this ticket resides.
Additional Fields
When you submitted your ticket, you may have been asked for information specific to each DFAS area. If so, those field names and your responses will be displayed here. An example could be a field such as phone number or SSN number.
View SSN (or other PII data) button You can view the SSN (or other PII Data) provided in the ticket by clicking this button??????????????????????????????????????????????????????
Customer Conversation Bubbles Will contain the date the information was given and the name on the ticket.?
Contains the text provided by the customer.
If the customer was requesting a status update, that will be indicated in the bubble.
Contains the documents, if any, that the customer uploaded at that time.
DFAS Representative Conversation Bubbles Contains information from the DFAS Representative.
Contains the text enter by DAFS.
Documents uploaded by DFAS.
If it was a status update, that will be indicated in the bubble.
I Would Like to Open a New Ticket button You may open a new ticket using this option. Once clicked, you will be taken to the submit a question page.? Your name and email address will be populated using the information from the current ticket.
If your ticket is closed, the following is available:
General Form Information - Closed Ticket Page
  Your Ticket Information.
  On this page you will see all of the information once your ticket is closed.
  Description of items found on this page.
Status
The status of your ticket. It can be Open, Closed or Archived. If the ticket is open and you have requested status, a message will display here telling you when you last requested status.
Ticket
Your ticket number.
Name Your name.?
Email
The email address that you used when you opened this ticket.?
List My Tickets button You have the ability to to view the tickets bu clicking the List My Tickets button.? Clicking "List My Tickets" will open a new page that shows all of your tickets.? Currently this page will show 50 items at a time.? There will be a page forward (and back) buttons if you have more than 50 tickets.????
Category
The category in which this ticket resides.
Sub Category The sub category in which this ticket resides.
Additional Fields
When you submitted your ticket, you may have been asked for information specific to each DFAS area. If so, those field names and your responses will be displayed here. An example could be a field such as phone number or SSN number.
View SSN (or other PII data) button You can view the SSN (or other PII Data) provided in the ticket by clicking this button??????????????????????????????????????????????????????
Customer Conversation Bubbles Will contain the date the information was given and the name on the ticket.?
Contains the text provided by the customer.
If the customer was requesting a status update, that will be indicated in the bubble.
Contains the documents, if any, that the customer uploaded at that time.
DFAS Representative Conversation Bubbles Contains information from the DFAS Representative.
Contains the text enter by DAFS.
Documents uploaded by DFAS.
If it was a status update, that will be indicated in the bubble.
Thank You!? Button Click this button if you were satisfied with the response. The ticket will be archived.
Ticket has not been resolved button Click this button if you were not satisfied the the response or would like to provide additional information for this ticket.
Open new ticket button Click this button to open a new ticket.
General Form Information - Archived Ticket Page
  Your Ticket Information.
  On this page you will see all of the information once your ticket is closed.
  Description of items found on this page.
Status
The status of your ticket. It can be Open, Closed or Archived. If the ticket is open and you have requested status, a message will display here telling you when you last requested status.
Ticket
Your ticket number.
Name Your name.?
Email
The email address that you used when you opened this ticket.?
List My Tickets button You have the ability to to view the tickets bu clicking the List My Tickets button.? Clicking "List My Tickets" will open a new page that shows all of your tickets.? Currently this page will show 50 items at a time.? There will be a page forward (and back) buttons if you have more than 50 tickets.????
Category
The category in which this ticket resides.
Sub Category The sub category in which this ticket resides.
Additional Fields
When you submitted your ticket, you may have been asked for information specific to each DFAS area. If so, those field names and your responses will be displayed here. An example could be a field such as phone number or SSN number.
View SSN (or other PII data) button You can view the SSN (or other PII Data) provided in the ticket by clicking this button??????????????????????????????????????????????????????
Customer Conversation Bubbles Will contain the date the information was given and the name on the ticket.?
Contains the text provided by the customer.
If the customer was requesting a status update, that will be indicated in the bubble.
Contains the documents, if any, that the customer uploaded at that time.
DFAS Representative Conversation Bubbles Contains information from the DFAS Representative.
Contains the text enter by DAFS.
Documents uploaded by DFAS.
If it was a status update, that will be indicated in the bubble.
Open new ticket button Click this button to open a new ticket.
General Form Information - List My Tickets Page
  Your Ticket Information.
  This page will display all your submitted tickets.
  Description of items found on this page.
Back to Ticket button Click this button to return to the view ticket screen
List of tickets This listing contains all your tickets.? You can view the ticket number, module, category, subcategory and status of the ticket.??
View button Click the view button to see the complete details of the ticket.
General Form Information - Awaiting More Information Page
  Your Ticket Information.
  On this page you will see all of the information about your ticket.
  Description of items found on this page.
Status
The status of your ticket. It can be Open, Closed or Archived. If the ticket is open and you have requested status, a message will display here telling you when you last requested status.
Ticket
Your ticket number.
Name Your name.?
Email
The email address that you used when you opened this ticket.?
List My Tickets button You have the ability to to view the tickets bu clicking the List My Tickets button.? Clicking "List My Tickets" will open a new page that shows all of your tickets.? Currently this page will show 50 items at a time.? There will be a page forward (and back) buttons if you have more than 50 tickets.????
Category
The category in which this ticket resides.
Sub Category The sub category in which this ticket resides.
Additional Fields
When you submitted your ticket, you may have been asked for information specific to each DFAS area. If so, those field names and your responses will be displayed here. An example could be a field such as phone number or SSN number.
View SSN (or other PII data) button You can view the SSN (or other PII Data) provided in the ticket by clicking this button??????????????????????????????????????????????????????
Additional Information textbox You can enter your additional requested information in this textbox.
Upload Files button Upload any additional files (if allowed) by clicking this button.
Submit Submit your inquiry.??? ?????????????????????????????????????????????????????????
Cancel Input You can cancel your current inquiry and restart.??
Close Ticket Click to close ticket with no further actions.?
I would like to open a new ticket button Click this button to open a new ticket.