Secondary Dependency Claims (SDC) -- Online Customer Service

Frequently Asked Questions

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Rating

Proof of Support: Incapacitated Child

20,930

Documentation: Incapacitated Child

20,263

Submit Your Claim

13,553

Claim Status

10,714

ID Card

7,407

Determination

5,738

What to Expect: How long should it take to receive a response?

4,779

Eligibillity: Incapacitated Child - Cancer Diagnosis

3,355

Proof of Support

3,345

What to Expect: My Claim Was Disapproved

2,758

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Your Information

Change Category/Sub-Category selection

Category:

Army

Subcategory:

Incapacitated Child

Name:

First*:

Middle:

Last*:

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Email*:

Re-enter Email*:

Additional Email:

If you would like this information and responses sent to additional email addresses, enter them here. Separate multiple addresses with the semi-colon (;)

Passcode*:

Create a passcode for this ticket to view information and responses. Passcodes must be a minimum of 15 characters and contain at least one lowercase letter, one uppercase letter, one number, and one special character. Passcodes cannot contain your name or email address. Safeguard your passcode for future use.

Do you accept the risk?*:

DFAS by rule, is not permitted to send sensitive information to an unsecure email address (Yahoo!, Gmail, AOL, etc.) If you are willing to acknowledge and accept the risks involved in sending sensitive documents to an unsecure email address and release DFAS from any harm that may result, please select YES in the drop down box to give DFAS permission to send your sensitive documents to your commercial email address.

Member's Address*:

Please fill out the claimant's contact information so that DFAS may reach out to you in the event of questions regarding your SDC application.

Apartment:

City*:

State*:

Zip Code*:

Member's Daytime Phone*:

Initial Claim or Redetermination*:

Claims that were disapproved even if this is not your first submission of claim please select initial. All others that have an approval letter with no disapprovals after the approval letter please select redetermination. Previously submitted documents will not be required unless they can't be located with the exception of the DD137 and this must includes new signatures and notary. Document Request is only for documents for a claim that has not yet been determined.

For which entitlements are you applying?
Please select yes or no for each entitlement.

BAH, USIP, Travel*:

This selection allows you to choose multiple items.

To select multiple items, press and hold Ctrl and select item(s).

Member's Information*:

Full Name (First M. Last)

Pay Grade/Rank*:

Please select your pay grade/rank from the list. Army and Air Force ranks are listed together.

Status*:

Member's Full SSN*:

Member's Full SSN

Re-enter Member's SSN*:

DOCUMENTATION: Please review which documents are required for your claim.  All drop downs must have a selection prior to advancing this claim.  The two (2) options are 'Attached' and 'Not Required'.

REQUIRED DOCUMENTS
*For All Initial Claims and Redeterminations*

DD 137-5*:

(Required for all Initial Claims and Redeterminations)

FRV/Rent/Mortgage*:

If child resides in the member's household or in a dwelling owned by the member, use Fair Rental Value (FRV) for dwelling. If child does not reside in member's household or in a dwelling owned by member, list actual mortgage, rent, or FRV if dwelling is mortgage-free. If FRV is used, give a brief explanation of how Fair Rental Value was obtained using the Remarks section. FAIR RENTAL VALUE (FRV): FRV is a single monthly sum for the entire dwelling where the child lives. This sum is an amount the owner can reasonably expect to receive from a stranger to rent the dwelling. FRV will not include food, utilities, furniture, and home repairs, which are listed separately. If claiming: FRV: Remarks section on DD Form 137-5 needs to state how FRV was obtained accompanied with copy of homes' ownership documents to verify who owns/responsible for home where claimed dependent resides (current dated mortgage statement, DEED, etc.). Rent: Copy of current rent/lease agreement Mortgage: Copy of current dated mortgage statement

Hospital/Institution:

A copy of a current dated letter/detailed billing statement from the child's hospital or institution stating the amount it costs for the child to reside there, how much the member pays (if applicable), how much the state pays (if applicable) and if the member pays for anything at all. Please be sure DD Form 137-5 section 6 is completed in its entirety and sections 7/8/9 are marked as N/A or $0 if child is residing in a hospital/institution.

Proof of Support:

Proof of support required when the claimed dependent does not live with the member or in a home owned by the member. If the home is owned by the member but the member does not live in the home ownership documents required.

Claimed Child's Birth Certificate*:

Showing parent(s) names and English translation if applicable.

Medical Statement*:

Medical statement signed by a medical doctor or psychiatrist stating (1) that the claimed dependent is incapable of self-support due to his/her condition; (2) age at which condition was first diagnosed or began; and, (3) whether or not condition and incapability of self-support is permanent. (Note: Letters from psychologists are not sufficient to meet the requirements set forth in AFI 36-3026). The Medical statement must be a current dated statement if this is an initial request, or you can re-submit your prior approved medical statement if submitting a redetermination packet. Please do not submit medical records or reports. *If applicable, please list if the claimed dependent can or cannot eat, cook, dress or bathe on their own. Each of these four (4) functions that the claimed dependent cannot do on their own are considered "tasks" and can be used as an additional expense if listed on the submitted medical statement.

Verification of Dependent's Income:

Verification of all claimed dependents income required for both initial and redetermination submissions. All Income must include current year. If Childs income is from a sheltered workshop ensure this is marked on the DD137-5 and we have a letter from the company stating they are considered a shelter workshop.

When completing this form, attach all necessary documents to ensure accurate processing.  The downloadable documents along with their description can be found at the following address:                                                                                                 http://www.dfas.mil/militarymembers/SecondaryDependency/SDC/secondarydependency_Army/claims_packages_Army.html

For answers to specific questions regarding forms and the SDC application, please contact the Military Pay Customer Care Center and your inquiry will be routed to the appropriate personnel. 

The Customer Care Center can be reached at 1-888-DFAS411 (332-7411), option 4, then options 3,2,3,1 from 8:00am to 5:00pm ET, Monday through Friday." Retired inquiries, call 1-800-321-1080; follow options 4, 1.

Multiple Tickets*:

Are you creating multiple tickets to upload additional attachments? (Please use the same email for each ticket and select YES on the multiple tickets drop down for all tickets related to the same claim.)

Attachment Section

*At least 1 file must be uploaded.

*If possible, please convert documents to PDF and combine (not required).* Upload selected files to your ticket. If you have chosen to include files, you must click the Upload Files button before pressing the submit button to make sure they get included.

Submits your item to a customer service representative.

Cancels your inquiry and returns you back to the FAQ Page.

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The USG routinely intercepts and monitors communications on this IS for purposes including, but not limited to, penetration testing, COMSEC monitoring, network operations and defense, personal misconduct (PM), law enforcement (LE), and counterintelligence (CI) investigations.
At any time, the USG may inspect and seize data stored on this IS.
Communications using, or data stored on, this IS are not private, are subject to routine monitoring, interception, and search, and may be disclosed or used for any USG-authorized purpose.
This IS includes security measures (e.g., authentication and access controls) to protect USG interests--not for your personal benefit or privacy.
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Authority: Title 5 U.S.C. Chapters 53, 55, 81; Title 10 U.S.C. Chapters 11, 61-73; Title 37 U.S.C.; GAO Manual for Guidance of Federal Agencies, Title 6, Chapter 4, para. 4.2.B.2; and E.O. 9397
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Routine Uses: Those generally permitted under the 5 U.S.C. 522A(B) of the Privacy Act as required.
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MANDATORY NOTICE AND CONSENT PROVISION FOR ALL DOD INFORMATION SYSTEM USER AGREEMENTS

By clicking the Consent button on the prior page to enter the system, you acknowledge:

You are accessing a U.S. Government (USG) information system (IS) (which includes any device attached to this information system) that is provided for U.S. Government-authorized use only.
You consent to the following conditions

The U.S. Government routinely intercepts and monitors communications on this information system for purposes including, but not limited to, penetration testing, communications security (COMSEC) monitoring, network operations and defense, personnel misconduct (PM), law enforcement (LE), and counterintelligence (CI) investigations.
At any time, the U.S. Government may inspect and seize data stored on this information system.
Communications using, or data stored on, this information system are not private, are subject to routine monitoring, interception, and search, and may be disclosed or used for any U.S. Government-authorized purpose.
This information system includes security measures (e.g., authentication and access controls) to protect U.S. Government interests -- not for your personal benefit or privacy.
Notwithstanding the above, using an information system does not constitute consent to personnel misconduct, law enforcement, or counterintelligence investigative searching or monitoring of the content of privileged communications or data (including work product) that are related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants. Under these circumstances, such communications and work product are private and confidential, as further explained below:

Nothing in this User Agreement shall be interpreted to limit the user's consent to, or in any other way restrict or affect, any U.S. Government actions for purposes of network administration, operation, protection, or defense, or for communications security. This includes all communications and data on an information system, regardless of any applicable privilege or confidentiality.
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In cases when the user has consented to content searching or monitoring of communications or data for personnel misconduct, law enforcement, or counterintelligence investigative searching, (i.e., for all communications and data other than privileged communications or data that are related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants), the U.S. Government may, solely at its discretion and in accordance with DoD policy, elect to apply a privilege or other restriction on the U.S. Government's otherwise authorized use or disclosure of such information.
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AskDFAS Rules of Behavior

By clicking the Consent button on the prior page to enter the system, you acknowledge as an Authorized user you shall:

Hold a U.S. Government security clearance commensurate with the level of access granted.
Access only that data, control information, software, hardware, and firmware for which they are authorized access and have a need-to-know, and assume only those roles and privileges for which they are authorized.
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Personally Identifiable Information (PII):

You may be granted access to personal information about an individual that identifies, links, relates, or is unique to, or describes him or her, e.g., name, phone numbers, rank/grade. Such information is also known as personally identifiable information (PII).

Users Shall:

Comply with DFAS policies for safeguarding and protecting PII.
Follow DFAS policies and procedures for reporting a PII breach.

Administrative and Privileged users shall:

Utilize public key (PK)-enabled government owned computers while accessing DoD systems for administrative and/or privileged use.
Connect to the application system via DFAS Network.

If you have any questions or comments about the information presented here, please contact the System Manager.

Information Types Subject to Gathering:

Social Security Number (SSN) (full or in any form)
Birth Date
Child Information
Citizenship
Disability Information
DoD ID Number
Driver's License
Employment Information
Financial Information
Gender/Gender Identification
Home/Cell Phone
Law Enforcement Information
Legal Status
Mailing/Home Address
Marital Status
Medical Information
Military Records
Mother's Middle/Maiden Name
Name(s)
Official Duty Address
Official Duty Telephone Number
Other ID Number
Personal E-mail Address
Place of Birth
Position/Title
Protected Health Information (PHI)
Race/Ethnicity
Rank/Grade
Work E-mail Address
In addition to the above, other data elements may be requested or required in the course of researching and responding to ticket submissions.