Debt and Claims Management -- Online Customer Service

Providing responsive, professional finance and accounting services for the people who defend America means delivering timely useful information. Our site allows customers the ability to request support or provide feedback. Every individual is unique, but they often face similar issues. Browse our frequently asked questions database before submitting a question for best results.

Questions regarding your HHG Shipment -- Third Party Payment Debt or other Civilian Travel Pay Debt?  Submit a ticket here: Civilian PCS Relocation Debt
Questions regarding a Civilian Travel Pay Entitlement or Voucher?  Submit a ticket here: Ask Travel Pay
Questions regarding Civilian Payroll issues?  Please contact your local agency/Human Resources Department

No.

Category

Subcategory

Frequently Asked Question

Viewed

Viewer Rating

DU001

Military Pay & Allowance Debts

Disability Severance Pay Taxes

59,847

AB002

Account Inquiry

Account Balance Request

What is the current status of my account?

25,573

PA001

Debt Repayment

DFAS Proposed Payment

Can I make monthly payments on my debt?

24,237

DV002

Account Inquiry

Debt Supporting Documentation

What do I need to do to submit a dispute?

19,813

DV001

Account Inquiry

Debt Supporting Documentation

How can I request the supporting documentation of my debt?

14,620

PA002

Debt Repayment

DFAS Proposed Payment

Can I request reduced monthly payments?

11,570

MC001

Military Pay & Allowance Debts

Miscellaneous

Payment Not Received

11,237

PA009

Debt Repayment

DFAS Proposed Payment

Can I pay my debt online?

10,343

CP002

Dispute Debt - OTHER

Civilian Pay Debt

Dispute my Civilian Pay Debt

9,708

RJ001

Military Pay & Allowance Debts

Readjustment/Separation Pay

8,483

BN001

Claims

Bonus

Bonus Entitlement

5,894

PA008

Debt Repayment

DFAS Proposed Payment

Do I have to make payments when protesting the debt or filing for a waiver/correction of records?

5,457

PA003

Debt Repayment

DFAS Proposed Payment

I can't afford amount being deducted from my pay. What are my options?

5,379

TP001

Dispute Debt - OTHER

Travel Pay Debt Dispute

Dispute my Travel Pay Debt

4,710

AB001

Account Inquiry

Account Balance Request

How do I know if my payment has been applied to my account?

4,563

MC002

Military Pay & Allowance Debts

Miscellaneous

Service Member's Group Life Insurance

4,203

AC001

Account Inquiry

Address Change

Update Address / Incorrect Address

3,903

WC001

Waiver of Indebtedness Submissions

Waiver submission by claimant

Waiver process

3,807

DF001

Debt Repayment

Student Deferment

I'm a full time student continuing my education and am financially unable to make payments.

3,416

PA005

Debt Repayment

DFAS Proposed Payment

Can my debt be collected from my active duty or reserve/guard pay?

3,331

PA006

Debt Repayment

DFAS Proposed Payment

Can my debt be deducted from my retired pay?

3,142

AB006

Account Inquiry

Account Balance Request

My payment was a few days late. Will I be charged a late fee?

3,069

DE001

Military Pay & Allowance Debts

Disability Severance Pay Entitlement

3,036

TX004

Taxes

Duplicate DFAS 705 Tax Certificate

What is a DFAS Form 705?

2,859

RA001

Dispute Debt - OTHER

Retired & Annuitant Pay Dispute

Dispute a Retired Pay or Annuitant Pay Debt

2,804

CS001

Claims

Career Status Bonus

Bonus should not have been recouped

2,780

WC003

Waiver of Indebtedness Submissions

Waiver submission by claimant

Remission vs. Waiver

2,692

AB007

Account Inquiry

Account Balance Request

Why am I being charged interest on a government debt?

2,601

AB003

Account Inquiry

Account Balance Request

How can I stop payroll deductions for my debt that has been adjusted or cancelled?

2,515

EX001

Military Pay & Allowance Debts

Negative/Excess Leave

Incorrect Excess Leave

2,513

ED001

Dispute Debt - OTHER

Education Debt Dispute

Dispute Education Debt

2,366

DF002

Debt Repayment

Student Deferment

Can my QUALIFIED education debt be forgiven?

2,256

CP001

Dispute Debt - OTHER

Civilian Pay Debt

Why are you billing me after I paid the Civilian Pay office?

2,169

AB005

Account Inquiry

Account Balance Request

How are my payments applied to my account?

2,117

PA004

Debt Repayment

DFAS Proposed Payment

Is there any way I can arrange for automatic withdrawals from my checking account?

1,989

PA007

Debt Repayment

DFAS Proposed Payment

Can I establish an allotment from my retired pay to repay my debt?

1,828

BD001

Claims

Basic Allowance for Housing - Dependency

BAH with or without Dependents

1,824

MC003

Military Pay & Allowance Debts

Miscellaneous

Duplicate Payments

1,809

BK001

Bankruptcy

I have filed bankruptcy; however I received a debt letter. What should I do?

1,726

DM001

Account Inquiry

Deceased Member

Debt is for deceased member, is the family responsible for repayment?

1,616

WC002

Waiver of Indebtedness Submissions

Waiver submission by claimant

Cases sent to the Defense Office of Hearings and Appeals

1,576

BK002

Bankruptcy

You offset my Federal tax refund and I included the debt in my bankruptcy filing.

1,491

AB004

Account Inquiry

Account Balance Request

Calculation of interest, administrative fees, and penalty charges assessed on debts

1,433

GL001

Dispute Debt - OTHER

Government Property Loss/Damage

Dispute a Government Property Loss/Damage (GPLD) Debt

1,287

BR001

Military Pay & Allowance Debts

Bonus Recoupment

Reserve bonus should not have been recouped.

1,073

PM001

Claims

Promotion

Promotion or Grade Change

1,059

AB008

Account Inquiry

Account Balance Request

Why am I paying your office and now the debt is also being collected from my Active Duty pay?

1,007

DF003

Debt Repayment

Student Deferment

I am a student under an approved student deferment, so why is interest continuing to accrue?

922

TX005

Taxes

Duplicate DFAS 705 Tax Certificate

How can I receive a duplicate copy of my DFAS Form 705?

915

DM002

Account Inquiry

Deceased Member

Debt is for my deceased spouse/dependent

886

Page 001

You are entering an Official U.S. Government System

By using this Information system consent to the following conditions:

The USG routinely intercepts and monitors communications on this IS for purposes including, but not limited to, penetration testing, COMSEC monitoring, network operations and defense, personal misconduct (PM), law enforcement (LE), and counterintelligence (CI) investigations.
At any time, the USG may inspect and seize data stored on this IS.
Communications using, or data stored on, this IS are not private, are subject to routine monitoring, interception, and search, and may be disclosed or used for any USG-authorized purpose.
This IS includes security measures (e.g., authentication and access controls) to protect USG interests--not for your personal benefit or privacy.
Notwithstanding the above, using this IS does not constitute consent to PM, LE or CI investigative searching or monitoring of the content of privileged communications, or work product, related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants. Such communications and work product are private and confidential. See User Agreement and User Rules of Behavior for details.

Privacy Act Statement:

The Information accessed through this system is for OFFICIAL USE ONLY and must be protected in accordance with the PRIVACY ACT OF 1974.

The Privacy Act of 1974 covers the information you provide to AskDFAS. To receive a copy of the Privacy Act Statement for the actions you enter into the system, please see your supervisor.
Authority: Title 5 U.S.C. Chapters 53, 55, 81; Title 10 U.S.C. Chapters 11, 61-73; Title 37 U.S.C.; GAO Manual for Guidance of Federal Agencies, Title 6, Chapter 4, para. 4.2.B.2; and E.O. 9397
Purpose of Use/Dissemination: Data gathered by the AskDFAS system is shared/disseminated to DFAS operations personnel with a need-to-know to include customer service representatives, accountants or technicians for purposes of use in identifying, researching and satisfying ticket inquiries within DFAS accounting systems. PII information types subject to gathering are listed here:
Routine Uses: Those generally permitted under the 5 U.S.C. 522A(B) of the Privacy Act as required.
Disclosure: Disclosure is voluntary.

Section 508 Compliance Statement

In accordance with Section 508 of the Rehabilitation Act of 1973, as amended, (29 U.S.C. 794d), DFAS is committed to ensuring that AskDFAS functionality and content is accessible to all customers. Send feedback or concerns related to the accessibility of this website to the DFAS 508 coordinator at: dfas.indianapolis-in.zta.mbx.section508@mail.mil. For more information about Section 508, please visit the DoD Chief Information Officer (CIO) Section 508 Website available at https://dodcio.defense.gov/DoDSection508.aspx

MANDATORY NOTICE AND CONSENT PROVISION FOR ALL DOD INFORMATION SYSTEM USER AGREEMENTS

By clicking the Consent button on the prior page to enter the system, you acknowledge:

You are accessing a U.S. Government (USG) information system (IS) (which includes any device attached to this information system) that is provided for U.S. Government-authorized use only.
You consent to the following conditions

The U.S. Government routinely intercepts and monitors communications on this information system for purposes including, but not limited to, penetration testing, communications security (COMSEC) monitoring, network operations and defense, personnel misconduct (PM), law enforcement (LE), and counterintelligence (CI) investigations.
At any time, the U.S. Government may inspect and seize data stored on this information system.
Communications using, or data stored on, this information system are not private, are subject to routine monitoring, interception, and search, and may be disclosed or used for any U.S. Government-authorized purpose.
This information system includes security measures (e.g., authentication and access controls) to protect U.S. Government interests -- not for your personal benefit or privacy.
Notwithstanding the above, using an information system does not constitute consent to personnel misconduct, law enforcement, or counterintelligence investigative searching or monitoring of the content of privileged communications or data (including work product) that are related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants. Under these circumstances, such communications and work product are private and confidential, as further explained below:

Nothing in this User Agreement shall be interpreted to limit the user's consent to, or in any other way restrict or affect, any U.S. Government actions for purposes of network administration, operation, protection, or defense, or for communications security. This includes all communications and data on an information system, regardless of any applicable privilege or confidentiality.
The user consents to interception/capture and seizure of ALL communications and data for any authorized purpose (including personnel misconduct, law enforcement, or counterintelligence investigation). However, consent to interception/capture or seizure of communications and data is not consent to the use of privileged communications or data for personnel misconduct, law enforcement, or counterintelligence investigation against any party and does not negate any applicable privilege or confidentiality that otherwise applies.
Whether any particular communication or data qualifies for the protection of a privilege, or is covered by a duty of confidentiality, is determined in accordance with established legal standards and DoD policy. Users are strongly encouraged to seek personal legal counsel on such matters prior to using an information system if the user intends to rely on the protections of a privilege or confidentiality.
Users should take reasonable steps to identify such communications or data that the user asserts are protected by any such privilege or confidentiality. However, the user's identification or assertion of a privilege or confidentiality is not sufficient to create such protection where none exists under established legal standards and DoD policy.
A user's failure to take reasonable steps to identify such communications or data as privileged or confidential does not waive the privilege or confidentiality if such protections otherwise exist under established legal standards and DoD policy. However, in such cases the U.S. Government is authorized to take reasonable actions to identify such communication or data as being subject to a privilege or confidentiality, and such actions do not negate any applicable privilege or confidentiality.
These conditions preserve the confidentiality of the communication or data, and the legal protections regarding the use and disclosure of privileged information, and thus such communications and data are private and confidential. Further, the U.S. Government shall take all reasonable measures to protect the content of captured/seized privileged communications and data to ensure they are appropriately protected.

In cases when the user has consented to content searching or monitoring of communications or data for personnel misconduct, law enforcement, or counterintelligence investigative searching, (i.e., for all communications and data other than privileged communications or data that are related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants), the U.S. Government may, solely at its discretion and in accordance with DoD policy, elect to apply a privilege or other restriction on the U.S. Government's otherwise authorized use or disclosure of such information.
All of the above conditions apply regardless of whether the access or use of an information system includes the display of a Notice and Consent Banner ("banner"). When a banner is used, the banner functions to remind the user of the conditions that are set forth in this User Agreement, regardless of whether the banner describes these conditions in full detail or provides a summary of such conditions, and regardless of whether the banner expressly references this User Agreement.

AskDFAS Rules of Behavior

By clicking the Consent button on the prior page to enter the system, you acknowledge as an Authorized user you shall:

Hold a U.S. Government security clearance commensurate with the level of access granted.
Access only that data, control information, software, hardware, and firmware for which they are authorized access and have a need-to-know, and assume only those roles and privileges for which they are authorized.
Observe policies and procedures governing the secure operation and authorized use of a DoD information system.
Use AskDFAS only for authorized purposes.
Immediately report all IA-related events, potential threats, and vulnerabilities involving AskDFAS to either the System ISSM, System Manager, or contact DFAS CSSP at 327-212-9172. After hours, call DMI at 1-844-DISA-HLP (844-347-2457), press 5 or email: dfasdmiservicedesk@mail.mil .
Ensure that system media and output are properly marked, controlled, stored, transported, and destroyed based on classification or sensitivity and need-to-know.
Not introduce or use unauthorized software, firmware, or hardware with AskDFAS.
Ensure that devices that display or output sensitive information in human-readable form are positioned to deter unauthorized individuals from reading the information and/or obtain a privacy screen filter for your monitor.
Ensure that all documents, equipment, and machine-readable media containing sensitive data are cleared, properly marked, and sanitized before being released outside of the Department of Defense.
Protect Common Access Card (CAC) and/or personal identification number (PIN). Do not record, write or display PINs at any time. PINs will be kept confidential and are not to be shared with anyone. Only the individual will have knowledge of the login ID and PIN combination. This unique login ID and PIN combination will be used as the basis for holding the individual accountable for actions associated with their login ID. PINs shall not be composed of easily guessed names or personally related items such as children's or spouse's names addresses, etc. If you believe your PIN has been compromised, promptly change the PIN and immediately notify the Information System Security Manager (ISSM).

Personally Identifiable Information (PII):

You may be granted access to personal information about an individual that identifies, links, relates, or is unique to, or describes him or her, e.g., name, phone numbers, rank/grade. Such information is also known as personally identifiable information (PII).

Users Shall:

Comply with DFAS policies for safeguarding and protecting PII.
Follow DFAS policies and procedures for reporting a PII breach.

Administrative and Privileged users shall:

Utilize public key (PK)-enabled government owned computers while accessing DoD systems for administrative and/or privileged use.
Connect to the application system via DFAS Network.

If you have any questions or comments about the information presented here, please contact the System Manager.

Information Types Subject to Gathering:

Social Security Number (SSN) (full or in any form)
Birth Date
Child Information
Citizenship
Disability Information
DoD ID Number
Driver's License
Employment Information
Financial Information
Gender/Gender Identification
Home/Cell Phone
Law Enforcement Information
Legal Status
Mailing/Home Address
Marital Status
Medical Information
Military Records
Mother's Middle/Maiden Name
Name(s)
Official Duty Address
Official Duty Telephone Number
Other ID Number
Personal E-mail Address
Place of Birth
Position/Title
Protected Health Information (PHI)
Race/Ethnicity
Rank/Grade
Work E-mail Address
In addition to the above, other data elements may be requested or required in the course of researching and responding to ticket submissions.