Ask Retired Pay -- Online Customer Service

Providing responsive, professional finance and accounting services for the people who defend America means delivering timely useful information. Our site allows customers the ability to request support or provide feedback. Every individual is unique, but they often face similar issues. Browse our frequently asked questions database before submitting a question for best results.

Retired and Annuitant Pay Customers: To upload a form or document, send us a question, report a death, or complete a self-service request, please click the "Submit a Ticket" button above and then choose the appropriate category and subcategory for your request.

No.

Category

Subcategory

Frequently Asked Question

Viewed

Viewer Rating

RQ3001

Retiree - Ask a Question

General / Form / Document - Questions

Submitting forms/documents

32,704

RQ5001

Retiree - Ask a Question

International Direct Deposit - Questions

Payment Not Received

14,320

RQ2001

Retiree - Ask a Question

Disability Entitlements – Questions

Contact information for CRDP/CRSC

9,365

RQ3002

Retiree - Ask a Question

General / Form / Document - Questions

Military Retirees Mailing Address Update

6,792

RQ6014

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Changes to elections

5,661

SQ3004

SBP Annuitant - Ask A Question

General / Form / Document - Questions

Spouse and child annuitant payments, who gets what and when

5,633

RQ2007

Retiree - Ask a Question

Disability Entitlements – Questions

Actions needed to receive CRDP or CRSC

5,193

D01001

Report a Death / Survivor - Ask a Question

Report the Death of a Retiree

Report a Retiree's death (Military Retiree only.)

4,885

SQ3001

SBP Annuitant - Ask A Question

General / Form / Document - Questions

Annuitant actions needed after divorce

4,270

RQ6001

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Electing coverage for children after retirement

3,828

RQ2021

Retiree - Ask a Question

Disability Entitlements – Questions

Court orders and CRDP and CRSC to former spouse

3,797

RQ5002

Retiree - Ask a Question

International Direct Deposit - Questions

Processing time

3,570

RQ2009

Retiree - Ask a Question

Disability Entitlements – Questions

Money owed from VA

3,472

RQ2017

Retiree - Ask a Question

Disability Entitlements – Questions

Percents needed to qualify for CRSC

3,460

RQ2002

Retiree - Ask a Question

Disability Entitlements – Questions

Contact information for disagreement of disability rating

2,951

RQ6013

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Continuation of coverage after spouse passes

2,887

SQ3002

SBP Annuitant - Ask A Question

General / Form / Document - Questions

Annuitant coverage if spouse passes without electing SBP coverage

2,687

RQ6002

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Service member actions needed after divorce

2,669

RQ2014

Retiree - Ask a Question

Disability Entitlements – Questions

CRSC application process

2,462

RQ2005

Retiree - Ask a Question

Disability Entitlements – Questions

Payment issuance

2,359

RQ2012

Retiree - Ask a Question

Disability Entitlements – Questions

Is CRSC pay retroactive?

2,305

RQ6006

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Options available for individuals choosing to remarry

2,176

RQ2006

Retiree - Ask a Question

Disability Entitlements – Questions

Payment notification

2,116

RQ2004

Retiree - Ask a Question

Disability Entitlements – Questions

Distribution of CRDP and CRSC entitlements after retiree's death

2,053

RQ2008

Retiree - Ask a Question

Disability Entitlements – Questions

Where DFAS payment goes

2,050

RQ6016

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Premium refund availability

1,986

RQ2015

Retiree - Ask a Question

Disability Entitlements – Questions

CRSC and CRDP eligibility

1,826

RQ6005

Retiree - Ask a Question

Survivor Benefit Plan - Questions

When payments stop

1,826

SQ3005

SBP Annuitant - Ask A Question

General / Form / Document - Questions

Effect of remarriage to annuity payments

1,811

RQ6003

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Can annuitants use coverage for new spouse after divorce

1,522

RQ6004

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Annuitant coverage if former spouse remarries before age 55

1,416

RQ6015

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Electing coverage after retirement

1,391

RQ6007

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Reimbursement

1,238

SQ3003

SBP Annuitant - Ask A Question

General / Form / Document - Questions

Cost of living adjustment

1,194

RQ6009

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Eligibility of reservists

1,141

RQ2011

Retiree - Ask a Question

Disability Entitlements – Questions

Calculation of CRSC

1,082

RQ2003

Retiree - Ask a Question

Disability Entitlements – Questions

CRDP and CRSC entitlements subject to garnishments

1,040

RQ6012

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Base amount

1,000

RQ6008

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Direct remittance

894

RQ2016

Retiree - Ask a Question

Disability Entitlements – Questions

Qualifications for CRSC

842

SQ2002

SBP Annuitant - Ask A Question

Starting SBP Annuity Pay - Questions

Receiving payments on behalf legally incapacitated annuitant

841

RQ2018

Retiree - Ask a Question

Disability Entitlements – Questions

747

RQ5003

Retiree - Ask a Question

International Direct Deposit - Questions

Available in my country?

665

RQ2020

Retiree - Ask a Question

Disability Entitlements – Questions

Reservists CRSC qualifications

664

RQ2019

Retiree - Ask a Question

Disability Entitlements – Questions

Actions for qualifying for CRSC

615

RQ2010

Retiree - Ask a Question

Disability Entitlements – Questions

Receiving more than one payment

608

RQ6017

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Electing coverage after retirement for first marriage

561

RQ6011

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Payments during active duty

549

RQ6018

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Options for single servicemembers

437

RQ6010

Retiree - Ask a Question

Survivor Benefit Plan - Questions

Combining RSFPP and SBP

425

Page 001

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The USG routinely intercepts and monitors communications on this IS for purposes including, but not limited to, penetration testing, COMSEC monitoring, network operations and defense, personal misconduct (PM), law enforcement (LE), and counterintelligence (CI) investigations.
At any time, the USG may inspect and seize data stored on this IS.
Communications using, or data stored on, this IS are not private, are subject to routine monitoring, interception, and search, and may be disclosed or used for any USG-authorized purpose.
This IS includes security measures (e.g., authentication and access controls) to protect USG interests--not for your personal benefit or privacy.
Notwithstanding the above, using this IS does not constitute consent to PM, LE or CI investigative searching or monitoring of the content of privileged communications, or work product, related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants. Such communications and work product are private and confidential. See User Agreement and User Rules of Behavior for details.

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By clicking the Consent button on the prior page to enter the system, you acknowledge:

You are accessing a U.S. Government (USG) information system (IS) (which includes any device attached to this information system) that is provided for U.S. Government-authorized use only.
You consent to the following conditions

The U.S. Government routinely intercepts and monitors communications on this information system for purposes including, but not limited to, penetration testing, communications security (COMSEC) monitoring, network operations and defense, personnel misconduct (PM), law enforcement (LE), and counterintelligence (CI) investigations.
At any time, the U.S. Government may inspect and seize data stored on this information system.
Communications using, or data stored on, this information system are not private, are subject to routine monitoring, interception, and search, and may be disclosed or used for any U.S. Government-authorized purpose.
This information system includes security measures (e.g., authentication and access controls) to protect U.S. Government interests -- not for your personal benefit or privacy.
Notwithstanding the above, using an information system does not constitute consent to personnel misconduct, law enforcement, or counterintelligence investigative searching or monitoring of the content of privileged communications or data (including work product) that are related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants. Under these circumstances, such communications and work product are private and confidential, as further explained below:

Nothing in this User Agreement shall be interpreted to limit the user's consent to, or in any other way restrict or affect, any U.S. Government actions for purposes of network administration, operation, protection, or defense, or for communications security. This includes all communications and data on an information system, regardless of any applicable privilege or confidentiality.
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AskDFAS Rules of Behavior

By clicking the Consent button on the prior page to enter the system, you acknowledge as an Authorized user you shall:

Hold a U.S. Government security clearance commensurate with the level of access granted.
Access only that data, control information, software, hardware, and firmware for which they are authorized access and have a need-to-know, and assume only those roles and privileges for which they are authorized.
Observe policies and procedures governing the secure operation and authorized use of a DoD information system.
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Ensure that all documents, equipment, and machine-readable media containing sensitive data are cleared, properly marked, and sanitized before being released outside of the Department of Defense.
Protect Common Access Card (CAC) and/or personal identification number (PIN). Do not record, write or display PINs at any time. PINs will be kept confidential and are not to be shared with anyone. Only the individual will have knowledge of the login ID and PIN combination. This unique login ID and PIN combination will be used as the basis for holding the individual accountable for actions associated with their login ID. PINs shall not be composed of easily guessed names or personally related items such as children's or spouse's names addresses, etc. If you believe your PIN has been compromised, promptly change the PIN and immediately notify the Information System Security Manager (ISSM).

Personally Identifiable Information (PII):

You may be granted access to personal information about an individual that identifies, links, relates, or is unique to, or describes him or her, e.g., name, phone numbers, rank/grade. Such information is also known as personally identifiable information (PII).

Users Shall:

Comply with DFAS policies for safeguarding and protecting PII.
Follow DFAS policies and procedures for reporting a PII breach.

Administrative and Privileged users shall:

Utilize public key (PK)-enabled government owned computers while accessing DoD systems for administrative and/or privileged use.
Connect to the application system via DFAS Network.

If you have any questions or comments about the information presented here, please contact the System Manager.

Information Types Subject to Gathering:

Social Security Number (SSN) (full or in any form)
Birth Date
Child Information
Citizenship
Disability Information
DoD ID Number
Driver's License
Employment Information
Financial Information
Gender/Gender Identification
Home/Cell Phone
Law Enforcement Information
Legal Status
Mailing/Home Address
Marital Status
Medical Information
Military Records
Mother's Middle/Maiden Name
Name(s)
Official Duty Address
Official Duty Telephone Number
Other ID Number
Personal E-mail Address
Place of Birth
Position/Title
Protected Health Information (PHI)
Race/Ethnicity
Rank/Grade
Work E-mail Address
In addition to the above, other data elements may be requested or required in the course of researching and responding to ticket submissions.