Requesting a myPay Password Reset from a Trusted Agent
  • Please ensure you contact a trusted agent to confirm availability before visiting. Before contacting a trusted agent, please try to resolve your log-in issue yourself by using the Forgot or Need a Password? and Forgot your Login ID? options on the myPay homepage.
  • Trusted Agents are now capable of updating personal email and mobile numbers in addition to in person password resets.
  • Contact information is available on the below listing.
  • YOU MUST REPORT IN PERSON TO THE TRUSTED AGENT WITH YOUR MILITARY ID OR COMMON ACCESS CARD.
  • The Agent will ask you to sign a log book.
  • After resetting your Password, the Trusted Agent will give you paperwork that contains your temporary Password and instructions on how to customize your Password.
  • If necessary the Agent will provide assistance with the customization process.
The Trusted Agent list was last updated on March 16, 2026. Use the Branch drop down and Search Location box below to search for your nearest Trusted Agent.
1. Select your specific branch of service using the Branch drop down or leave as All to search all branches of service.
2. If known, enter the military installation closest to you in the Search Location box or enter your two character state abbreviation (e.g. Ohio = OH) and check the box next to State Search Only to search for all Trusted Agents in your state. You can also enter a foreign country to search for OCONUS Trusted Agents. Leave the box blank if you want to search all locations.
3. Click the Search button to execute your search.
4. Contact your nearest Trusted Agent for directions on how to visit them.
*If a phone number listed is incorrect, please use the Submit a Ticket button above to alert us.
USA = United States Army USAF = United States Air Force USMC = United States Marine Corps USN = United States Navy
State Search Only
Branch
Location
Phone
USA
2187 South J St, DMPO Fort McCoy / Sparta, WI
608-388-3608
USA
ABERDEEN PROVING GROUND / DMPO / Aberdeen, MD
410-306-2363
USA
AMPO/ Wing A 7th floor Bldg. #4-2843/Normandy Drive / Fort Bragg, NC
910-396-5247
USA
Aberdeen Proving Ground USAFMCOM-AMPO-APG / Aberdeen, MD
410-306-2371
USA
Camp Humphreyes / Seoul, AP
315-757-2656
USA
Camp Humphreys / Pyeongtaek, AP
315-757-2655
USA
Camp Lincoln JFHQ / Springfield, IL
217-761-2997
USA
Camp Zama Japan USAFMCOM / Zama, AP
004-961-1143 Ext 5233688
USA
DMPO Fort Campbell / In/Out / Clarksville, TN
270-412-1156
USA
DMPO Fort Gordon / Augusta, GA
706-791-1511
USA
DMPO Fort Huachuca / Sierra Vista, AZ
520-945-8762
USA
DMPO Fort Huachuca / Sierra Vista, AZ
520-945-8803
USA
DMPO Fort Knox / Radcliff, KY
502-624-2857
USA
DMPO Fort Knox / Radcliff, KY
502-624-6677
USA
DMPO Fort Novosel / Daleville, AL
334-255-3810
USA
Defense Military Pay Office Fort Hood / Killeen, TX
254-287-8411
USA
FORT BENNING / Fort Benning, GA
706-545-9829
USA
FORT BLISS / El Paso, TX
915-741-7909
USA
FORT BLISS AMPO / Ft Bliss, TX
915-568-6887
USA
FORT EUSTIS / Newport News, VA
757-878-5202
USA
FORT HOOD / FORT HOOD, TX
254-618-7604
USA
FORT HOOD AMPO / KILLEEN, TX
254-618-8411
USA
FT Irwin / Barstow, CA
760-380-7478
USA
Fort Benning / Columbus, GA
502-663-4252
USA
Fort Bliss AMPO / El Paso, TX
915-568-2755
USA
Fort Bliss AMPO BLDG 2 / El Paso, TX
915-741-7909
USA
Fort Bliss USAFMCOM / El Paso, TX
915-568-2798
USA
Fort Bliss USAFMCOM AMPO / El Paso, TX
915-741-7921
USA
Fort Bragg / Fayetteville, NC
910-432-7352
USA
Fort Bragg / Fayetteville, NC
910-907-4639
USA
Fort Campbell / Clarksville, TN
270-412-5646
USA
Fort Campbell / Fort Campbell, KY
270-798-2057
USA
Fort Campbell USAFMCOM / Clarksville, TN
270-412-5021
USA
Fort Carson USA / Colorado Springs, CO
719-526-8294
USA
Fort Drum / Fort Drum, NY
315-772-6080
USA
Fort Eustis DMPO / Newport News, VA
757-878-5613
USA
Fort Gordon / Augusta, GA
706-791-1422
USA
Fort Hood / Killeen, TX
254-287-8411
USA
Fort Jackson / Columbia, SC
803-751-1579
USA
Fort Jackson DHR / Columbia, SC
803-751-2753
USA
Fort Leavenworth Retirement Services Office / FORT LEAVENWORTH, KS
520-692-6598
USA
Fort Lee / Prince George County, VA
520-725-9827
USA
Fort Lee / Prince George County, VA
520-945-8339
USA
Fort Leonard Wood / Saint Robert, MO
573-596-2561
USA
Fort Leonard Wood / Saint Robert, MO
520-716-9653
USA
Fort Leonard Wood / Saint Robert, MO
520-944-1643
USA
Fort McCoy, WI / Fort McCoy, WI
502-898-3716
USA
Fort Polk AMPO / Leesville, LA
520-669-7887
USA
Fort Riley / Junction City, KS
785-239-3535
USA
Fort Rucker USAFMCOM / Daleville, AL
334-255-9963
USA
Fort Sill / Lawton, OK
520-944-1490
USA
Fort Sill / Lawton, OK
580-442-8062
USA
Fort Sill / Lawton, OK
580-442-8068
USA
Fort Stewart / Hinesville, GA
571-801-4091
USA
Fort Stewart GA / Hinesville, GA
706-545-6343
USA
Ft Jackson AMPO / Columbia, SC
803-751-7976
USA
Ft. Eustis / Newport News, VA
757-878-2063
USA
Ft. Gillem / Atlanta, GA
404-469-7984
USA
Ft. Leonard Wood USAFMCOM AMPO FLW / St. Robert, MO
573-596-0723
USA
Ft. Sill / Lawton, OK
520-944-4056
USA
Gowen Field JFHQ ID / Boise, ID
208-272-7311
USA
Gowen Field JFHQ-ID / Boise, ID
208-272-3815
USA
JB FT SAM HOUSTON DFAS DMPO / San Antonio, TX
210-221-2814
USA
JB FT SAM HOUSTON DMPO / San Antonio, TX
210-221-0558
USA
JBLM / Tacoma, WA
253-966-1815
USA
JBLM / Tacoma, WA
253-966-2524
USA
JBLM AMPO / Seattle, WA
253-967-1165
USA
MAIN DMPO Fort Campbell / Oak Grove, KY
270-412-4728
USA
MacDill AFB / Tampa, FL
813-828-5363
USA
Macdill AFB / Tampa, FL
813-828-7565
USA
Post Falls National Guard Armory Idaho National Guard / Post Falls, ID
208-272-7580
USA
REDSTONE ARSENAL DMPO / HUNTSVILLE, AL
256-876-8510
USA
Red Stone Arsenal DMPO / Huntsville, AL
520-687-9521
USA
SCHOFIELD BARRACKS SRU-HI / WAHIAWA, HI
808-433-9973
USA
TORII STATION AMPO / Torii Station, AP
315-652-4154
USA
UTARNG JFHQ / Draper, UT
801-432-4550
USA
WEST POINT AMPO / West Point, NY
845-938-6138
USA
fort stewart hunter / savannah, GA
571-801-7528
USAF
101 CPTF 101 ARW / Bangor, ME
207-404-7290
USAF
103 ANG CPTF / East Granby, CT
860-292-2491
USAF
105 AW ANGB 105 CPTF / Newburgh, NY
845-563-2849
USAF
107th ATKW 107th CPTF / Niagara Falls, NY
716-236-2472
USAF
109 AW Stratton ANG / Schenectady, NY
518-344-2221
USAF
110 WG CPTF / Battle Creek, MI
269-969-3224
USAF
110TH WING 110 CPTF / Battle Creek, MI
269-969-3226
USAF
111th Biddle Ang / Horsham, PA
215-323-7756
USAF
118 BERRY FIELD ANG / Nashville, TN
615-660-8024
USAF
120AW / Great Falls, MT
406-791-2119
USAF
121 ARW Rickenbacker ANGB / Columbus, OH
614-492-3394
USAF
122 FW 122 CPTF / Fort Wayne, IN
260-478-3263
USAF
122 FW CPTF / Fort Wayne, IN
260-478-3121
USAF
123 AW Standiford Field 123 CPTF / Lousiville, KY
502-413-4491
USAF
123AW 123CPTF / Louisville, KY
502-413-4491
USAF
128 ARW CPTF / Milwaukee, WI
414-944-8273
USAF
128ARW General Mitchell IAPS / Milwaukee, WI
414-944-8710
USAF
128th ARW HQ CPTF / Milwaukee, WI
414-944-8761
USAF
132 WG / Des Moines, IA
515-261-8260
USAF
132WG / Des Moines, IA
515-261-8252
USAF
132WG / Des Moines, IA
515-261-8254
USAF
132WG / Des Moines, IA
515-261-8258
USAF
132WG / Des Moines, IA
515-261-8259
USAF
133 AW / St. Paul, MN
612-713-2563
USAF
133 Airlift Wing 133 CPTF / St. Paul, MN
612-713-2449
USAF
133rd Airlift Wing / St. Paul, MN
612-783-2559
USAF
139th Airlift Wing CPTF / Saint Joseph, MO
816-236-3249
USAF
142nd Wing Portland ANG / PORTLAND, OR
503-335-4022
USAF
144 FW / Fresno, CA
559-454-5266
USAF
148th FW 148th CPTF / Duluth, MN
218-788-7826
USAF
148th FW Comptroller Flight / Duluth, MN
218-788-7471
USAF
152 AW / Reno, NV
775-788-4674
USAF
153rd AW 153rd CPTF / Cheyenne, WY
307-772-6012
USAF
155th ARW Lincoln ANG / LINCOLN, NE
402-309-1101
USAF
167th Airlift Wing CPTF / Martinsburg, WV
304-616-5199
USAF
177th FW / Atlantic CIty, NJ
609-761-6187
USAF
179AW MANSFIELD ANGB / Mansfield, OH
419-520-6439
USAF
180th Fighter Wing 180 CPTF / Toledo, OH
419-868-4389
USAF
180th Fighter Wing 180th CPTF / Toledo, OH
419-868-4388
USAF
180th Fighter Wing 180th Comptroller / Toledo, OH
419-868-4456
USAF
181 IW 181 CPTF / Terre Haute, IN
812-877-5767
USAF
182 AW / Peoria, IL
309-633-5880
USAF
182 AW, 182 Comptroller Flight / Peoria, IL
309-633-5598
USAF
185th ARW / Sioux City, IA
712-233-0663
USAF
187th CPTF Dannelly Field / Montgomery, AL
334-394-7440
USAF
188 WG CPTF / Ft Smith, AR
479-573-5369
USAF
22 AMC MCCONELL AFB 22 CPTS / Wichita, KS
316-759-1959
USAF
512 AW DOVER AFB / DOVER, DE
302-677-3435
USAF
ALTUS AFB 97 CPTS / ALTUS, OK
580-481-6960
USAF
ANG 185 ARW FM / Sioux City, IA
712-233-0754
USAF
ANG USAF 152 AW CPTF / Reno, NV
775-788-4685
USAF
ATLANTIC CITY ANG 177th Fighter Wing / Egg Harbor Township, NJ
609-761-6082
USAF
Air National Guard 129 Rescue Wing / Mountain View, CA
650-603-8154
USAF
Altus AFB / Altus, OK
580-481-6944
USAF
Andersen AFB / Yigo, GU
315-366-1770
USAF
Andrews AFB / Suitland, MD
240-612-6133
USAF
Andrews AFB 316th CPTS / Prince George County, MD
914-817-9012
USAF
Arnold AFB AEDC / Tullahoma, TN
931-454-4823
USAF
Arnold AFB AEDC / Tullahoma, TN
931-454-7824
USAF
Arnold Air Force Base AEDC DPM / Manchester, TN
931-454-4574
USAF
Aviano AB / Aviano, AE
835-204-4050
USAF
Aviano AFB / Aviano, AE
281-760-5060
USAF
Barnes ANG Base 104th Fighter Wing / Westfield, MA
413-568-9151
USAF
Barry Goldwater ANGB 161 CPTF / PHOENIX, AZ
602-302-9108
USAF
Battle Creek ANGB / Battle Creek, MI
269-969-3224
USAF
Battle Creek ANGB / Battle Creek, MI
269-969-7051
USAF
Beale AFB / Marysville, CA
530-634-9197
USAF
Beale AFB / Yuba City, CA
634-2218
USAF
Beale AFB / Yuba City, CA
843-963-0729
USAF
Biddle ANG Base 111 CPTF / Horsham, PA
215-323-7757
USAF
Bolling AFB / Washington, DC
316-676-6562
USAF
Buckley SFB / Aurora, CO
720-847-6531
USAF
CARSWELL / DALLAS, TX
817-852-3250
USAF
CHARLOTTE ANGB 145AW / Charlotte, NC
704-391-4131
USAF
CRTC 255 ACS / Gulfport, MS
228-214-6803
USAF
Columbus AFB / Columbus, MS
662-434-2705
USAF
Dover AFB / Dover, DE
302-677-4478
USAF
Dover AFB / NEW CASTLE, DE
302-323-3464
USAF
Dover Air Force Base / Dover, DE
302-677-3494
USAF
Dyess AFB / Abilene, TX
325-696-8161
USAF
Dyess AFB 7 CPTS / Abilene, TX
830-200-6271
USAF
EWVRA Shepherd Field