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Army/Air Force members:DFAS would like to thank you for your patience as we strive to deliver first class customer service during these unprecedented times.  We have restored our retrieval and printing of Military Pay records operation effective May 7, 2020.  As a reminder, myPay provides access to the latest 13 months of Records; therefore, we kindly ask to only request retrieval and printing of records that are not available in myPay.**Please be aware that receipt of a DD214 from Mobilization, Activation or Deployment while in the Reserves or National Guard does NOT change your Service Component to that of the Regular Army (a.k.a. Active Duty) for that Time Period, your Service Component for Pay and Records will remain the Reserves or National Guard. ** ***Attention: Due to current backlog for processing of Archived Military Pay Records claims be aware that the Response Time, the duration from date of submission until records can be provided, is approximately thirty (30) days.***Please understand due to precautionary measures implemented to protect against the spread of the Coronavirus there are still delays in our manual processing of older records as these records are maintained on microfiche and must be manually retrieved.  This impacts requests for the following periods:*Regular Army (Active Duty) : All prior to September 1991 *Regular Air Force (Active Duty): All prior to January 1982 and the year of 1984 *US Army and Air Force Reserves/National Guard : All prior to January 1994 If you are currently serving in the military and require older LES's, we also ask that you submit a request through your unit who will submit on your behalf to the local finance office. Please know that any previously submitted requests are still in progress and will be processed in the order they were received as soon as the current conditions allow. Please avoid opening new or multiple tickets for any records request you have already submitted which is still in processing as this will delay processing. We thank you for your patience and understanding as we all continue to stay safe during this pandemic.Director, DFAS Indianapolis Military Pay
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