Cleveland Disbursing -- Online Customer Service

Providing responsive, professional finance and accounting services for the people who defend America means delivering timely useful information. Our site allows customers the ability to request support or provide feedback. Every individual is unique, but they often face similar issues. Browse our frequently asked questions database before submitting a question for best results.

Who do I contact if I have not been able to resolve my issue after properly utilizing AskDFAS, submitting a request via AskDFAS and receiving a response?

Disbursing Liaisons - Ms. Linda Mahmood at linda.mahmood.civ@mail.mil or (216) 243-2445

No.

Category

Subcategory

Frequently Asked Question

Viewed

Viewer Rating

D3001

Disbursing Systems

OTCNet Access and Inquiries

OTC NET

1,726

D7001

Disbursing Accountability

DD1131 Backup and Field Backup Requests

Voucher Backup Requests

957

D8001

Disbursing Ops Collections - 6102 (Marine Corps)

Reclamations and Overpayments (6102)

EFT/RECL

322

DA001

Disbursing Accountability

IPAC Inquiries

IPAC

651

DG001

Disbursing Operations Payments

Pay.gov for processing

Pay.gov

1,031

DH001

Disbursing USMC Division

USMC Disbursing 6102 Disb USMC Division

Special Payment/Intercept Recoup

291

DH002

Disbursing USMC Division

USMC Disbursing 6102 Disb USMC Division

Voucher Requests

551

DH003

Disbursing USMC Division

USMC Disbursing 6102 Disb USMC Division

ASCA

DJ001

Disbursing Reconciliation

DD1131 and Collection Voucher Processing

DD1131 for Vouchering

12,639

DJ002

Disbursing Reconciliation

DD1131 and Collection Voucher Processing

Deposit in Transit Report Inquiries

1,633

DJ003

Disbursing Reconciliation

DD1131 and Collection Voucher Processing

Text file for processing

1,968

DJ004

Disbursing Reconciliation

DD1131 and Collection Voucher Processing

5515 for processing

519

DJ005

Disbursing Reconciliation

DD1131 and Collection Voucher Processing

SGLI

298

DK001

Disbursing Ops Collections - 6102 (Marine Corps)

Hard copy checks mailed to Clev (6102)

Stale Dated Check Reissue

198

DO001

Disbursing Reconciliation

DD1131 correction request

Hard Copy Check Correction Request

310

DO002

Disbursing Reconciliation

DD1131 correction request

Requests for corrections to log number/LOA

280

DP001

Disbursing Reconciliation

2nd release/disbursing release requests

Voucher for 2nd release

479

QU001

Disbursing Ops Collections - 8522

Hard copy checks mailed to Clev 8522

Backup Request

485

QU002

Disbursing Ops Collections - 8522

Hard copy checks mailed to Clev 8522

Submit for Processing

508

QU003

Disbursing Ops Collections - 8522

Hard copy checks mailed to Clev 8522

Correction Needed

439

QU004

Disbursing Ops Collections - 8522

Hard copy checks mailed to Clev 8522

Collection Status

546

WA002

Disbursing Operations Payments

Electronic Funds Recall/Reissue

Type of Payment Reissued

740

WA003

Disbursing Operations Payments

Electronic Funds Recall/Reissue

EFT Recall

1,033

WB001

Disbursing Operations Payments

Non-receipt Treasury Check claims

Non-Receipt Claim

2,944

YB001

Disbursing Ops Collections - 8522

Reclamations and Overpayments (8522)

Retired Pay Reclamations

283

YB002

Disbursing Ops Collections - 8522

Reclamations and Overpayments (8522)

Retired Pay Reclamations

110

YB003

Disbursing Ops Collections - 8522

Reclamations and Overpayments (8522)

Retired Pay Reclamations

151

YB004

Disbursing Ops Collections - 8522

Reclamations and Overpayments (8522)

Duplicate Treasury Check Payment

313

YB005

Disbursing Ops Collections - 8522

Reclamations and Overpayments (8522)

Treasury Check Fraud

138

YC001

Disbursing Ops Collections - 8522

Wires and ACH deposits (8522)

Submit for Processing

372

YC002

Disbursing Ops Collections - 8522

Wires and ACH deposits (8522)

Correction Needed

367

YC003

Disbursing Ops Collections - 8522

Wires and ACH deposits (8522)

Collection Status

254

YC004

Disbursing Ops Collections - 8522

Wires and ACH deposits (8522)

Backup Request

308

Page 001

You are entering an Official U.S. Government System

By using this Information system consent to the following conditions:

The USG routinely intercepts and monitors communications on this IS for purposes including, but not limited to, penetration testing, COMSEC monitoring, network operations and defense, personal misconduct (PM), law enforcement (LE), and counterintelligence (CI) investigations.
At any time, the USG may inspect and seize data stored on this IS.
Communications using, or data stored on, this IS are not private, are subject to routine monitoring, interception, and search, and may be disclosed or used for any USG-authorized purpose.
This IS includes security measures (e.g., authentication and access controls) to protect USG interests--not for your personal benefit or privacy.
Notwithstanding the above, using this IS does not constitute consent to PM, LE or CI investigative searching or monitoring of the content of privileged communications, or work product, related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants. Such communications and work product are private and confidential. See User Agreement and User Rules of Behavior for details.

Privacy Act Statement:

The Information accessed through this system is for OFFICIAL USE ONLY and must be protected in accordance with the PRIVACY ACT OF 1974.

The Privacy Act of 1974 covers the information you provide to AskDFAS. To receive a copy of the Privacy Act Statement for the actions you enter into the system, please see your supervisor.
Authority: Title 5 U.S.C. Chapters 53, 55, 81; Title 10 U.S.C. Chapters 11, 61-73; Title 37 U.S.C.; GAO Manual for Guidance of Federal Agencies, Title 6, Chapter 4, para. 4.2.B.2; and E.O. 9397
Purpose of Use: Data provided could be used for validating the trustworthiness of an individual's request for access to AskDFAS. The AskDFAS system may collect PII and the information may be shared with specified agency employees such as accountants, technicians, customer service representatives, or operations personnel with a need-to-know. These employees may respond to inquiries submitted via the AskDFAS system. The following information types could be collected: employee name, SSN, work organization, work location, work email, work phone, personal home/mobile phone number, birth date, marital status.
Routine Uses: Those generally permitted under the 5 U.S.C. 522A(B) of the Privacy Act as required.
Disclosure: Disclosure is voluntary.

Section 508 Compliance Statement

In accordance with Section 508 of the Rehabilitation Act of 1973, as amended, (29 U.S.C. 794d), DFAS is committed to ensuring that AskDFAS functionality and content is accessible to all customers. Send feedback or concerns related to the accessibility of this website to the DFAS 508 coordinator at: dfas.indianapolis-in.zta.mbx.section508@mail.mil. For more information about Section 508, please visit the DoD Chief Information Officer (CIO) Section 508 Website available at https://dodcio.defense.gov/DoDSection508.aspx

MANDATORY NOTICE AND CONSENT PROVISION FOR ALL DOD INFORMATION SYSTEM USER AGREEMENTS

By clicking the Consent button on the prior page to enter the system, you acknowledge:

You are accessing a U.S. Government (USG) information system (IS) (which includes any device attached to this information system) that is provided for U.S. Government-authorized use only.
You consent to the following conditions

The U.S. Government routinely intercepts and monitors communications on this information system for purposes including, but not limited to, penetration testing, communications security (COMSEC) monitoring, network operations and defense, personnel misconduct (PM), law enforcement (LE), and counterintelligence (CI) investigations.
At any time, the U.S. Government may inspect and seize data stored on this information system.
Communications using, or data stored on, this information system are not private, are subject to routine monitoring, interception, and search, and may be disclosed or used for any U.S. Government-authorized purpose.
This information system includes security measures (e.g., authentication and access controls) to protect U.S. Government interests -- not for your personal benefit or privacy.
Notwithstanding the above, using an information system does not constitute consent to personnel misconduct, law enforcement, or counterintelligence investigative searching or monitoring of the content of privileged communications or data (including work product) that are related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants. Under these circumstances, such communications and work product are private and confidential, as further explained below:

Nothing in this User Agreement shall be interpreted to limit the user's consent to, or in any other way restrict or affect, any U.S. Government actions for purposes of network administration, operation, protection, or defense, or for communications security. This includes all communications and data on an information system, regardless of any applicable privilege or confidentiality.
The user consents to interception/capture and seizure of ALL communications and data for any authorized purpose (including personnel misconduct, law enforcement, or counterintelligence investigation). However, consent to interception/capture or seizure of communications and data is not consent to the use of privileged communications or data for personnel misconduct, law enforcement, or counterintelligence investigation against any party and does not negate any applicable privilege or confidentiality that otherwise applies.
Whether any particular communication or data qualifies for the protection of a privilege, or is covered by a duty of confidentiality, is determined in accordance with established legal standards and DoD policy. Users are strongly encouraged to seek personal legal counsel on such matters prior to using an information system if the user intends to rely on the protections of a privilege or confidentiality.
Users should take reasonable steps to identify such communications or data that the user asserts are protected by any such privilege or confidentiality. However, the user's identification or assertion of a privilege or confidentiality is not sufficient to create such protection where none exists under established legal standards and DoD policy.
A user's failure to take reasonable steps to identify such communications or data as privileged or confidential does not waive the privilege or confidentiality if such protections otherwise exist under established legal standards and DoD policy. However, in such cases the U.S. Government is authorized to take reasonable actions to identify such communication or data as being subject to a privilege or confidentiality, and such actions do not negate any applicable privilege or confidentiality.
These conditions preserve the confidentiality of the communication or data, and the legal protections regarding the use and disclosure of privileged information, and thus such communications and data are private and confidential. Further, the U.S. Government shall take all reasonable measures to protect the content of captured/seized privileged communications and data to ensure they are appropriately protected.

In cases when the user has consented to content searching or monitoring of communications or data for personnel misconduct, law enforcement, or counterintelligence investigative searching, (i.e., for all communications and data other than privileged communications or data that are related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants), the U.S. Government may, solely at its discretion and in accordance with DoD policy, elect to apply a privilege or other restriction on the U.S. Government's otherwise authorized use or disclosure of such information.
All of the above conditions apply regardless of whether the access or use of an information system includes the display of a Notice and Consent Banner ("banner"). When a banner is used, the banner functions to remind the user of the conditions that are set forth in this User Agreement, regardless of whether the banner describes these conditions in full detail or provides a summary of such conditions, and regardless of whether the banner expressly references this User Agreement.

AskDFAS Rules of Behavior

By clicking the Consent button on the prior page to enter the system, you acknowledge as an Authorized user you shall:

Hold a U.S. Government security clearance commensurate with the level of access granted.
Access only that data, control information, software, hardware, and firmware for which they are authorized access and have a need-to-know, and assume only those roles and privileges for which they are authorized.
Observe policies and procedures governing the secure operation and authorized use of a DoD information system.
Use AskDFAS only for authorized purposes.
Immediately report all IA-related events, potential threats, and vulnerabilities involving AskDFAS to either the System ISSM, System Manager, or contact DFAS CSSP at 327-212-9172. After hours, call DMI at 1-844-DISA-HLP (844-347-2457), press 5 or email: dfasdmiservicedesk@mail.mil .
Ensure that system media and output are properly marked, controlled, stored, transported, and destroyed based on classification or sensitivity and need-to-know.
Not introduce or use unauthorized software, firmware, or hardware with AskDFAS.
Ensure that devices that display or output sensitive information in human-readable form are positioned to deter unauthorized individuals from reading the information and/or obtain a privacy screen filter for your monitor.
Ensure that all documents, equipment, and machine-readable media containing sensitive data are cleared, properly marked, and sanitized before being released outside of the Department of Defense.
Protect Common Access Card (CAC) and/or personal identification number (PIN). Do not record, write or display PINs at any time. PINs will be kept confidential and are not to be shared with anyone. Only the individual will have knowledge of the login ID and PIN combination. This unique login ID and PIN combination will be used as the basis for holding the individual accountable for actions associated with their login ID. PINs shall not be composed of easily guessed names or personally related items such as children's or spouse's names addresses, etc. If you believe your PIN has been compromised, promptly change the PIN and immediately notify the Information System Security Manager (ISSM).

Personally Identifiable Information (PII):

You may be granted access to personal information about an individual that identifies, links, relates, or is unique to, or describes him or her, e.g., name, phone numbers, rank/grade. Such information is also known as personally identifiable information (PII).

Users Shall:

Comply with DFAS policies for safeguarding and protecting PII.
Follow DFAS policies and procedures for reporting a PII breach.

Administrative and Privileged users shall:

Utilize public key (PK)-enabled government owned computers while accessing DoD systems for administrative and/or privileged use.
Connect to the application system via DFAS Network.

If you have any questions or comments about the information presented here, please contact the System Manager.

AskDFAS will be down for maintenance Monday, August 22th from 1730-1830 EST.

Cleveland Disbursing -- Online Customer Service