Ask myPay -- Online Customer Service
What happens if myPay does not have my DoD CAC or HHS, EOP or VA PIV information?
Question
What happens if myPay does not have my DoD CAC or HHS, EOP or VA PIV information?
Answer
If you select the "SmartCard Login" button and myPay does not have your CAC or PIV information, you will be advised to access myPay using your Login ID and Password and given the option to self-register your CAC or PIV. To self-register:
- If the name is NOT yours, you should exit the system immediately.
- If the name is yours, select "Yes" to register your SmartCard.