Before submitting a question, browse our FAQs. You will find most of your answers there.
Frequently Asked Questions
Viewed
Rating
Why didn't I receive the one-time PIN?
59,704
2 out of 5
Why isn't my one-time PIN working?
43,834
1.5 out of 5
Can I add an international mobile number as a contact method for one-time PINs?
27,710
1.5 out of 5
What should I do if the one-time PIN arrived too late?
26,721
1.5 out of 5
Why can't I get back to the page to input my one-time PIN?
20,045
1.5 out of 5
How do I update my contact method for receiving one-time PINs?
15,284
2 out of 5
What is two-factor authentication and how does it work?
13,563
1.5 out of 5
How do I set up two-factor authentication?
9,131
1.5 out of 5
How can I add alternate contact methods for receiving one-time PINS?
8,459
2 out of 5
What is the authenticator app option?
5,593
2 out of 5
Where will my one-time PIN be sent for two-factor authentication?
5,576
2 out of 5
What if I don't have a phone that receives text messages?
3,626
2 out of 5
What if I don't want to give you my mobile phone or email?
3,010
2 out of 5
Note: The viewed and rating columns will not be updated until you return to the home page or refresh this page.

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myPay
Two-Factor Authentication
 
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