Ask Retired Pay -- Online Customer Service

Change Category/Sub-Category selection

Create a passcode for this ticket to view information and responses. Passcodes must be a minimum of 15 characters and contain at least one lowercase letter, one uppercase letter, one number, and one special character. Passcodes cannot contain your name or email address. Safeguard your passcode for future use.

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In the next section, please provide information about the Military Retiree who died. 

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Deceased Retiree information:

This can be used to report the death of a MILITARY RETIREE ONLY. If the person you are reporting is not a Military Retiree, the request will not be processed.

Please enter SSN without dashes.

Please pick the date below.

-- Select One -- Natural Homicide Pending Other

-- Select One -- Yes No

-- Select One -- Yes No

Please pick the date below.

-- Select One -- Spouse Son Daughter Mother Father Sister Brother Other

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 PLEASE NOTE: 


The Name and Email fields at the top of this ticket are for YOUR information (NOT the Military Retiree's information).  The Passcode  field is for you to create a password for this ticket. The section below is you where need to provide YOUR contact information. 


Please review this ticket in its entirety before hitting Submit. Some fields are for your information (the person reporting the death), while others are about the deceased retiree. This notification of death will only be successful if you correctly provide ALL required information.


Depending on your relationship to the Retiree, there may be additional action required. Please see more information here: https://www.dfas.mil/retdeath


You will receive an email when this ticket is updated. You will need to log back into askDFAS using the URL in the email. You can re-access the ticket by entering the passcode you established on this ticket. The message on the ticket will let you know if your report of death was successful.  If it is unsuccessful, you will need to contact the DFAS Cleveland Customer Care Center.

Note: DFAS will stop monthly payments upon notification of death to prevent overpayment. DFAS is required to notify the bank and reclaim any payment in-full that was made after the Retiree's date of death. 

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If you are located at a FOREIGN ADDRESS, you can also type that address in the below field.

For FOREIGN ADDRESSES, please include City and your Country.

Required for US addresses. (Drop down does include AA, AE, AP) Not required for foreign addresses. -- Select One -- AK AL AR AZ CA CO CT DE FL GA HI IA ID IL IN KS KY LA MA MD ME MI MN MO MS MT NC ND NE NH NJ NM NV NY OH OK OR PA RI SC SD TN TX UT VA VT WA WI WV WY AA AE AP American Samoa Guam Northern Mariana Islands Puerto Rico Virgin Islands

Required for US addresses. Not required for foreign addresses.

Please enter your Phone Number, without dashes. (US & overseas phone numbers)

NOTE: Whoever, in any matter within the jurisdiction of any department or agency of the United States, knowingly and willfully falsifies, conceals, or covers up by any trick, scheme, or device, a material fact, or makes any false, fictitious, or fraudulent statements or representations, or makes or uses any false writing or document knowing the same to contain any false, fictitious, or fraudulent statement or entry, shall be fined, imprisoned not more than 5 years, or both (U.S. Code, Title 18, Section 1001).