Garnishment Law Directorate -- Online Customer Service

Frequently Asked Questions

Viewed

Rating

Child Support and Alimony

7,794

Child Support and Alimony Payments

3,689

Child Support and Alimony

3,073

Child Support and Alimony Arrearages

2,023

Uniformed Services Former Spouses Protection Act

1,861

How to Stop Child Support

1,747

Child Support and Alimony

1,565

Uniformed Services Former Spouses Protection Act-Pay Information

1,524

Uniformed Services Former Spouses Protection Act

1,167

Uniformed Services Former Spouses Protection Act

1,027

Child Support and Alimony Fees

960

Child Support and Alimony Fees

793

Uniformed Services Former Spouses Protection Act-How to Apply

687

Uniformed Services Former Spouses Protection Act

518

Survivor Benefit Information

499

Child Support and Alimony

477

Uniformed Services Former Spouses Protection Act

469

Uniformed Services Former Spouses Protection Act

333

Uniformed Services Former Spouses Protection Act

295

Child Support and Alimony

249

Uniformed Services Former Spouses Protection Act-Change of Address

246

Child Support and Alimony

246

Uniformed Services Former Spouses Protection Act

245

Uniformed Services Former Spouses Protection Act

232

Uniformed Services Former Spouses Protection Act

182

Uniformed Services Former Spouses Protection Act

178

Uniformed Services Former Spouses Protection Act

178

Uniformed Services Former Spouses Protection Act

178

Uniformed Services Former Spouses Protection Act-Foreign Orders

142

Note: The viewed and rating columns will not be updated until you return to the home page or refresh this page.

Your Information

Change Category/Sub-Category selection

Category:

Garnishment

Subcategory:

Garnishment Inquiry

Name:

First*:

Middle:

Last*:

To ensure spam blocker does not block receipt of responses regarding your ticket, please add dfas.cleveland-oh.zte.mbx.web-askdfas@mail.mil to your safe senders’ email list before submitting your ticket.

Email*:

Re-enter Email*:

Additional Email:

If you would like this information and responses sent to additional email addresses, enter them here. Separate multiple addresses with the semi-colon (;)

Passcode*:

Create a passcode for this ticket to view information and responses. Passcodes must be a minimum of 15 characters and contain at least one lowercase letter, one uppercase letter, one number, and one special character. Passcodes cannot contain your name or email address. Safeguard your passcode for future use.

Garnishment Inquiry:

Your AskDFAS request will be sent to Garnishment Operations and the AskDFAS entry will be closed.  You  should expect a response from Garnishment Operations within 5 business days.

Member's/Employee's Name:

Enter Member's/Employee's Name ONLY If different than the above name.

Member's/Employee's Rank:

Enter Member's/Employee's Rank if Active, Reserve, or Retired Military.

Inquiry or Case Type*:

Note: If your question does not pertain to one of the subjects in the drop-down list, it is most likely not handled by Garnishment Operations. Check CUSTOMER SERVICE to locate the department you are looking for. Please do not use this form for AAFES, IRS Levies, or other Federal Debts.

Member/Employee's Social Security Number*:

Your request will ONLY be processed if you have entered a valid social security number in 111993333 format.

Question*:

Attachment Section

Upload selected files to your ticket. If you have chosen to include files, you must click the Upload Files button before pressing the submit button to make sure they get included.

Submits your item to the Garnishment Law Directorate.

Cancels your inquiry and returns you back to the FAQ Page.

PRIVACY ACT STATEMENT: Disclosure of your contact and other information is voluntary. It is solicited for the sole purpose of responding to your inquiry or request. If it not provided, we may not be able to respond.

You are entering an Official U.S. Government System

By using this Information system consent to the following conditions:

The USG routinely intercepts and monitors communications on this IS for purposes including, but not limited to, penetration testing, COMSEC monitoring, network operations and defense, personal misconduct (PM), law enforcement (LE), and counterintelligence (CI) investigations.
At any time, the USG may inspect and seize data stored on this IS.
Communications using, or data stored on, this IS are not private, are subject to routine monitoring, interception, and search, and may be disclosed or used for any USG-authorized purpose.
This IS includes security measures (e.g., authentication and access controls) to protect USG interests--not for your personal benefit or privacy.
Notwithstanding the above, using this IS does not constitute consent to PM, LE or CI investigative searching or monitoring of the content of privileged communications, or work product, related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants. Such communications and work product are private and confidential. See User Agreement and User Rules of Behavior for details.

Privacy Act Statement:

The Information accessed through this system is for OFFICIAL USE ONLY and must be protected in accordance with the PRIVACY ACT OF 1974.

The Privacy Act of 1974 covers the information you provide to AskDFAS. To receive a copy of the Privacy Act Statement for the actions you enter into the system, please see your supervisor.
Authority: Title 5 U.S.C. Chapters 53, 55, 81; Title 10 U.S.C. Chapters 11, 61-73; Title 37 U.S.C.; GAO Manual for Guidance of Federal Agencies, Title 6, Chapter 4, para. 4.2.B.2; and E.O. 9397
Purpose of Use: Data provided could be used for validating the trustworthiness of an individual's request for access to AskDFAS. The AskDFAS system may collect PII and the information may be shared with specified agency employees such as accountants, technicians, customer service representatives, or operations personnel with a need-to-know. These employees may respond to inquiries submitted via the AskDFAS system. The following information types could be collected: employee name, SSN, work organization, work location, work email, work phone, personal home/mobile phone number, birth date, marital status.
Routine Uses: Those generally permitted under the 5 U.S.C. 522A(B) of the Privacy Act as required.
Disclosure: Disclosure is voluntary.

Section 508 Compliance Statement

In accordance with Section 508 of the Rehabilitation Act of 1973, as amended, (29 U.S.C. 794d), DFAS is committed to ensuring that AskDFAS functionality and content is accessible to all customers. Send feedback or concerns related to the accessibility of this website to the DFAS 508 coordinator at: dfas.indianapolis-in.zta.mbx.section508@mail.mil. For more information about Section 508, please visit the DoD Chief Information Officer (CIO) Section 508 Website available at https://dodcio.defense.gov/DoDSection508.aspx

MANDATORY NOTICE AND CONSENT PROVISION FOR ALL DOD INFORMATION SYSTEM USER AGREEMENTS

By clicking the Consent button on the prior page to enter the system, you acknowledge:

You are accessing a U.S. Government (USG) information system (IS) (which includes any device attached to this information system) that is provided for U.S. Government-authorized use only.
You consent to the following conditions

The U.S. Government routinely intercepts and monitors communications on this information system for purposes including, but not limited to, penetration testing, communications security (COMSEC) monitoring, network operations and defense, personnel misconduct (PM), law enforcement (LE), and counterintelligence (CI) investigations.
At any time, the U.S. Government may inspect and seize data stored on this information system.
Communications using, or data stored on, this information system are not private, are subject to routine monitoring, interception, and search, and may be disclosed or used for any U.S. Government-authorized purpose.
This information system includes security measures (e.g., authentication and access controls) to protect U.S. Government interests -- not for your personal benefit or privacy.
Notwithstanding the above, using an information system does not constitute consent to personnel misconduct, law enforcement, or counterintelligence investigative searching or monitoring of the content of privileged communications or data (including work product) that are related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants. Under these circumstances, such communications and work product are private and confidential, as further explained below:

Nothing in this User Agreement shall be interpreted to limit the user's consent to, or in any other way restrict or affect, any U.S. Government actions for purposes of network administration, operation, protection, or defense, or for communications security. This includes all communications and data on an information system, regardless of any applicable privilege or confidentiality.
The user consents to interception/capture and seizure of ALL communications and data for any authorized purpose (including personnel misconduct, law enforcement, or counterintelligence investigation). However, consent to interception/capture or seizure of communications and data is not consent to the use of privileged communications or data for personnel misconduct, law enforcement, or counterintelligence investigation against any party and does not negate any applicable privilege or confidentiality that otherwise applies.
Whether any particular communication or data qualifies for the protection of a privilege, or is covered by a duty of confidentiality, is determined in accordance with established legal standards and DoD policy. Users are strongly encouraged to seek personal legal counsel on such matters prior to using an information system if the user intends to rely on the protections of a privilege or confidentiality.
Users should take reasonable steps to identify such communications or data that the user asserts are protected by any such privilege or confidentiality. However, the user's identification or assertion of a privilege or confidentiality is not sufficient to create such protection where none exists under established legal standards and DoD policy.
A user's failure to take reasonable steps to identify such communications or data as privileged or confidential does not waive the privilege or confidentiality if such protections otherwise exist under established legal standards and DoD policy. However, in such cases the U.S. Government is authorized to take reasonable actions to identify such communication or data as being subject to a privilege or confidentiality, and such actions do not negate any applicable privilege or confidentiality.
These conditions preserve the confidentiality of the communication or data, and the legal protections regarding the use and disclosure of privileged information, and thus such communications and data are private and confidential. Further, the U.S. Government shall take all reasonable measures to protect the content of captured/seized privileged communications and data to ensure they are appropriately protected.

In cases when the user has consented to content searching or monitoring of communications or data for personnel misconduct, law enforcement, or counterintelligence investigative searching, (i.e., for all communications and data other than privileged communications or data that are related to personal representation or services by attorneys, psychotherapists, or clergy, and their assistants), the U.S. Government may, solely at its discretion and in accordance with DoD policy, elect to apply a privilege or other restriction on the U.S. Government's otherwise authorized use or disclosure of such information.
All of the above conditions apply regardless of whether the access or use of an information system includes the display of a Notice and Consent Banner ("banner"). When a banner is used, the banner functions to remind the user of the conditions that are set forth in this User Agreement, regardless of whether the banner describes these conditions in full detail or provides a summary of such conditions, and regardless of whether the banner expressly references this User Agreement.

AskDFAS Rules of Behavior

By clicking the Consent button on the prior page to enter the system, you acknowledge as an Authorized user you shall:

Hold a U.S. Government security clearance commensurate with the level of access granted.
Access only that data, control information, software, hardware, and firmware for which they are authorized access and have a need-to-know, and assume only those roles and privileges for which they are authorized.
Observe policies and procedures governing the secure operation and authorized use of a DoD information system.
Use AskDFAS only for authorized purposes.
Immediately report all IA-related events, potential threats, and vulnerabilities involving AskDFAS to either the System ISSM, System Manager, or contact DFAS CSSP at 327-212-9172. After hours, call DMI at 1-844-DISA-HLP (844-347-2457), press 5 or email: dfasdmiservicedesk@mail.mil .
Ensure that system media and output are properly marked, controlled, stored, transported, and destroyed based on classification or sensitivity and need-to-know.
Not introduce or use unauthorized software, firmware, or hardware with AskDFAS.
Ensure that devices that display or output sensitive information in human-readable form are positioned to deter unauthorized individuals from reading the information and/or obtain a privacy screen filter for your monitor.
Ensure that all documents, equipment, and machine-readable media containing sensitive data are cleared, properly marked, and sanitized before being released outside of the Department of Defense.
Protect Common Access Card (CAC) and/or personal identification number (PIN). Do not record, write or display PINs at any time. PINs will be kept confidential and are not to be shared with anyone. Only the individual will have knowledge of the login ID and PIN combination. This unique login ID and PIN combination will be used as the basis for holding the individual accountable for actions associated with their login ID. PINs shall not be composed of easily guessed names or personally related items such as children's or spouse's names addresses, etc. If you believe your PIN has been compromised, promptly change the PIN and immediately notify the Information System Security Manager (ISSM).

Personally Identifiable Information (PII):

You may be granted access to personal information about an individual that identifies, links, relates, or is unique to, or describes him or her, e.g., name, phone numbers, rank/grade. Such information is also known as personally identifiable information (PII).

Users Shall:

Comply with DFAS policies for safeguarding and protecting PII.
Follow DFAS policies and procedures for reporting a PII breach.

Administrative and Privileged users shall:

Utilize public key (PK)-enabled government owned computers while accessing DoD systems for administrative and/or privileged use.
Connect to the application system via DFAS Network.

If you have any questions or comments about the information presented here, please contact the System Manager.