Providing payment services of the U.S. Department of Defense
Online Customer Service
We're sorry but we cannot find a ticket based on the url or information that you provided.
Please ensure that you have correctly entered the url you were provided with your ticket.
If you are trying to use a reset passcode link, you may have already used the link or you may
have requested multiple passcode links. Only the last email will be valid for passcode resets.
If the link has already been used to reset the passcode, you will need to request a new passcode reset link.
If you are using a bookmark to a previously viewed ticket or list of tickets, you must re-enter the system using the
correct access url. Bookmarking, or saving as a favorite, into the ticket information pages is not permitted.
If you were trying to submit information, not all of the required information was provided to find
your ticket on file. Try using your original access link to re-enter the system.
If you do not know your access url to your ticket, we can provide that to you. You must know
the ticket number and the original email used on the ticket. To get an access url emailed to you
Provide the requested information in the form below and if we find a match, we will email you your
The link that you are using to access this site is incorrect. You can request a new access link by using the form below.