Providing responsive, professional finance and accounting services for the people who defend America means delivering timely useful information. Our site allows customers the ability to request support or provide feedback. Every individual is unique, but they often face similar issues. Browse our frequently asked questions database before submitting a question for best results.
Help is available! Look for the help symbol throughout myPay and browse our frequently asked questions for answers to common questions. Or, view "how to" videos on our You Tube Channel.  If you need individualized support with using myPay features, select Submit a Ticket.

For in-person myPay password assistance contact a Trusted Agent.

For payroll related questions or for documents no longer in myPay, please contact your servicing pay office, local customer service representative or submit an AskDFAS ticket to the proper department.

For Marine Corps Military Pay, please go to Ask Military Pay or contact your Admin Unit.

No.
Category
Subcategory
Frequently Asked Question
Viewed
Viewer Rating
CS001
myPay
Assistance/Customer Support
1,014,561
2.5 out of 5
CS008
myPay
Assistance/Customer Support
180,911
2 out of 5
PW001
myPay
Password Support
92,653
3.5 out of 5
AN001
myPay
I didnt find the answer I was looking fo
70,814
3 out of 5
2F009
myPay
Two-Factor Authentication
58,357
2 out of 5
LE012
myPay
Statement Display & Delivery
51,297
3 out of 5
LI001
myPay
Login ID
50,722
3 out of 5
SO001
myPay
mypay on Social Media
45,397
1.5 out of 5
2F010
myPay
Two-Factor Authentication
43,531
1.5 out of 5
LE003
myPay
Statement Display & Delivery
40,096
3.5 out of 5
PW002
myPay
Password Support
39,058
3.5 out of 5
CC013
myPay
Smart Card Login
37,995
3 out of 5
LI002
myPay
Login ID
35,838
3 out of 5
CN001
myPay
Connecting to myPay
30,246
3 out of 5
2F011
myPay
Two-Factor Authentication
26,636
1.5 out of 5
MN007
myPay
Mobile Number / Text Messages
21,043
1.5 out of 5
PR002
myPay
Printing and Saving Statements
20,758
2 out of 5
2F012
myPay
Two-Factor Authentication
20,000
1.5 out of 5
SM003
myPay
SmartDocs Notification
19,671
1.5 out of 5
PR001
myPay
Printing and Saving Statements
17,096
2.5 out of 5
LE010
myPay
Statement Display & Delivery
15,456
3.5 out of 5
CC012
myPay
Smart Card Login
15,105
3 out of 5
AF006
myPay
After getting to the site
15,057
3 out of 5
2F005
myPay
Two-Factor Authentication
13,634
2 out of 5
2F001
myPay
Two-Factor Authentication
13,491
1.5 out of 5
AF003
myPay
After getting to the site
13,290
2.5 out of 5
WB001
myPay
Setting Up Your Browser
12,950
2.5 out of 5
AF008
myPay
After getting to the site
11,897
2.5 out of 5
CC016
myPay
Smart Card Login
10,817
2.5 out of 5
AB003
myPay
About myPay
10,677
3 out of 5
AF002
myPay
After getting to the site
9,638
1.5 out of 5
PW003
myPay
Password Support
9,224
3.5 out of 5
2F002
myPay
Two-Factor Authentication
8,893
1.5 out of 5
MN004
myPay
Mobile Number / Text Messages
8,826
2.5 out of 5
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