Providing responsive, professional finance and accounting services for the people who defend America means delivering timely useful information. Our site allows customers the ability to request support or provide feedback. Every individual is unique, but they often face similar issues. Browse our frequently asked questions database before submitting a question for best results.
Help is available! Look for the help symbol throughout myPay and browse our frequently asked questions for answers to common questions. Or, view "how to" videos on our You Tube Channel.  If you need individualized support with using myPay features, select Submit a Ticket.

For in-person myPay password assistance contact a Trusted Agent.

For payroll related questions or for documents no longer in myPay, please contact your servicing pay office, local customer service representative or submit an AskDFAS ticket to the proper department.

For Marine Corps Military Pay, please go to Ask Military Pay or contact your Admin Unit.

No.
Category
Subcategory
Frequently Asked Question
Viewed
Viewer Rating
CS001
myPay
Assistance/Customer Support
1,035,986
2.5 out of 5
CS008
myPay
Assistance/Customer Support
200,702
2 out of 5
PW001
myPay
Password Support
112,539
3.5 out of 5
AN001
myPay
I didnt find the answer I was looking fo
83,129
3 out of 5
LI001
myPay
Login ID
63,424
3 out of 5
2F009
myPay
Two-Factor Authentication
63,249
2 out of 5
LE012
myPay
Statement Display & Delivery
60,112
3 out of 5
2F010
myPay
Two-Factor Authentication
44,665
1.5 out of 5
LE003
myPay
Statement Display & Delivery
41,970
3.5 out of 5
CN001
myPay
Connecting to myPay
40,531
3 out of 5
2F007
myPay
Two-Factor Authentication
28,015
1.5 out of 5
2F011
myPay
Two-Factor Authentication
26,986
1.5 out of 5
MN007
myPay
Mobile Number / Text Messages
21,244
1.5 out of 5
SM003
myPay
SmartDocs Notification
20,019
1.5 out of 5
AF006
myPay
After getting to the site
19,511
3 out of 5
2F005
myPay
Two-Factor Authentication
19,483
2 out of 5
LE010
myPay
Statement Display & Delivery
17,679
3.5 out of 5
AF003
myPay
After getting to the site
15,291
2.5 out of 5
2F001
myPay
Two-Factor Authentication
13,885
1.5 out of 5
AF001
myPay
After getting to the site
13,599
3 out of 5
AB003
myPay
About myPay
13,569
3 out of 5
WB001
myPay
Setting Up Your Browser
13,519
2.5 out of 5
AB001
myPay
About myPay
13,352
3.5 out of 5
CN003
myPay
Connecting to myPay
12,335
3.5 out of 5
PW003
myPay
Password Support
11,369
3.5 out of 5
AF002
myPay
After getting to the site
9,715
1.5 out of 5
AB005
myPay
About myPay
8,627
3.5 out of 5
SS001
myPay
System Privacy & Security
8,577
2.5 out of 5
LE016
myPay
Statement Display & Delivery
8,556
2.5 out of 5
EM002
myPay
Email Address
7,645
3 out of 5
2F013
myPay
Two-Factor Authentication
6,951
2 out of 5
MN005
myPay
Mobile Number / Text Messages
6,675
2.5 out of 5
CN004
myPay
Connecting to myPay
5,933
3 out of 5
AF007
myPay
After getting to the site
5,103
3 out of 5
Page 001